Gene Messer Kia

I PAID FULL MSRP + ~ $3K MARKUP ON A CASH SALE-BRAND NEW VEHICLE WITH DEFECTIVE PAINT delivered to my front door OUT OF TOWN. EASY SELL FOR GENE MESSER KIA. PROBLEM #1-NO CUSTOMER SUPPORT-Was promised fac VEHICLE WITH DEFECTIVE PAINT delivered to my front door OUT OF TOWN. EASY SELL FOR GENE MESSER KIA. PROBLEM #1-NO CUSTOMER SUPPORT-Was promised facetime instruction to go over ALL the features after the vehicle is delivered to me, but after 15 minutes MAX on facetime, was told by salesman, D ALONZO to drive to Lubbock for instruction. Terrified to drive this vehicle on Hwy. Told D I was considering trading it off. He asked what I was looking at. He told me he could set me up in another new vehicle instead of standing by his promise to go over the features with me remotely. PROBLEM#2-FACTORY PAINT DEFECT. Once paint defect discovered, I contact D Alonzo w/photos & was informed that NEW CAR SALES MANAGER INSISTS THAT YOU BRING THE VEHICLE TO LUBBOCK & WE WILL FIX IT HERE. I arrange a time/date/loaner the following week. I confirm my appt w/D Alonzo the morning of the agreed date. I traveled from 7am-5pm RT to bring my vehicle to Lubbock. I arrive, D Alonzo, keeps me waiting almost 30 mins. I explain to Dee I need to leave by a specified time. Dee looks at my vehicle & tells me "it's not that big of a deal, you can buff it out". I reiterated our earlier discussion about the repair. Then Dee retorts, "THIS ISN'T OUR FAULT!" Dee's new car sales manager wasn't there that dictated I bring the car to Lubbock to be fixed. A different mgr comes out & tells me to take it to a local body shop in my hometown & GMKIA would pick up the tab. I asked what about my loaner? No loaner! I explained the discussion from the new car sales manager via Dee Alonzo in the presence of Dee and this mgr says, "I am the manager on duty & what I say here goes!" I reiterated that I had been driving since 7am & the arrangements I had to make to get there & I am getting the run around. That mgr turns to Dee & tells him to call the local touch up vendor. I told them that wasn't acceptable & I was essentially abandoned on the showroom floor & told they would get me a rental car. After waiting until the time I had to leave to go back home, I informed the receptionist I was leaving. Hours later, l get a call from the Lubbock rental car agency that they just got a request from the dealership for me to get a rental. Matt Baugher, the GM, explained to me that their dealership can't fix this issue. This was a warranty issue & would be filed w/KIA via my local dealership. The new car sales manager, Steve Campbell, contacted me the following week after follow ups initiated by me with the GM. Mr. Campbell assured me that he would work with me. I told him how I had invested over 10 hours out of my day to bring my car to Lubbock, not to mention health issues caused by stress, 100's of miles added to my new car, expensive fuel with no offers of restoration for my losses & that NOBODY from that dealership has apologized to me. Steve Campbell's response, "Well, I wasn't there that day, so I don't know what happened, but I guess I will apologize for THOSE GUYS...so I apologize." RIGHT STEVE! YOU WEREN'T THERE THAT DAY, BUT YOUR BAD INSTRUCTIONS TO YOUR SUBORDINATE D ALONZO CAUSED ME TO GET JERKED AROUND BY GENE MESSER KIA DEALERSHIP THAT DAY. NO REIMBURSEMENT FOR MY LOSSES, BUT I GET AN EMPTY APOLOGY FROM YOU FOR "THOSE GUYS"! THANKS! PROBLEM #3-SALES MANAGER HAS NO INTEGRITY & PASSES THE BUCK! Now, I understand why your staff started bombarding me with phone calls to fill out their satisfaction survey before the vehicle was delivered & coaching me with how to fill out the survey, even emailing "SAMPLE SURVEYS". I have purchased many vehicles in my lifetime & this rates as the worst. More

They were very friendly. Work was done in forty-five minutes. Good price with discount. Work was done in forty-five minutes. Good price with discount. More

Service department 1st time was unable to do a complete check up even though I had an appointment. I was forced to go elsewhere. This second visit was for a recall and they were able to accomplish this tas check up even though I had an appointment. I was forced to go elsewhere. This second visit was for a recall and they were able to accomplish this task in a professional manner and in a reasonable amount of time. More

I’m always pleased when dealing with Gene Messer Kia, be it the sales department or the service department. Everyone is so pleasant. it the sales department or the service department. Everyone is so pleasant. More

Fast and Honest service. My Kia was better and drove smoother. All staff members were vey friendly and helpful. They listened and provided great service, couldn’t ask for bet My Kia was better and drove smoother. All staff members were vey friendly and helpful. They listened and provided great service, couldn’t ask for better service. Kia LBK #1 More

Dealership was nice and clean, the staff was nice and courteous. Will definitely recommend to a friend. courteous. Will definitely recommend to a friend. More

Very attentive to my needs and made my aware of any issues. Reviews work done issues. Reviews work done More