
Gene Messer Kia
Lubbock, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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This dealership has always provided a positive experience for me and does excellent work. Their employees are always friendly, helpful, professional, and make sure I am informed of the work needed and done f for me and does excellent work. Their employees are always friendly, helpful, professional, and make sure I am informed of the work needed and done for my Sorento. More
Customer service was exceptional! !! I have special needs daughter and the man that handled everything helped me get her into the car and even put her seat belt on fir me ! Made thi !! I have special needs daughter and the man that handled everything helped me get her into the car and even put her seat belt on fir me ! Made things so easy. Fast service too. ! I wont go anywhere else ! 100 % more than satisfied!!! More
When booking on-line the app. offers complimentary transportation before 8am (7:15am - 7:59am) I booked a 7:30am transportation. learned at check-in the employee handling the shut offers complimentary transportation before 8am (7:15am - 7:59am) I booked a 7:30am transportation. learned at check-in the employee handling the shuttle does not arrive and/or not available until 8am or after. The check-in process felt like I needed to know the exact specifications of the need to review a certain area of concern with my vehicle. Unfortunately, I am not a vehicle tech or mechanic. My concern ended up being the issue. The older of the 3-gentleman (working the desk area for maintenance) took the initiative to provide updates/status to all guests waiting on vehicles, me included. After maintenance on my vehicle was completed the gentleman checking me out didn’t appear to be knowledgeable nor provide any warranty information after I had requested such details, didn’t bother explaining anything I was signing or show interest, after I expressed the listed name on the service documents/receipts did not match my name he allegedly claimed he had updated the system and made the correction, however, he did not provide any confirmation of the update & I took it upon myself to cross out listed name/address and correct with date and my initials. I received the request for review with the incorrect name, which leads me to believe my information was not corrected/updated. Despite this review the older gentleman (sat in the middle at the maintenance counter) on this particular visit, was the most seasoned, experienced, and provided the most help. More
Gene messer Kia hired one of the best people to sell cars! Lawson (LA) was by far the BEST car salesman. Not just by selling me a car, but he was a go getter all around. He had customers flying in one a cars! Lawson (LA) was by far the BEST car salesman. Not just by selling me a car, but he was a go getter all around. He had customers flying in one after the other to buy cars. This goes to show how much of a hard worker he is and how dedicated he is to his job! More