Gene Messer Kia

xxxx poor communication I've had to call twice about a rebate I'm still owed rebate I'm still owed More

I'd like to share my recent experience with Campbell Stephen at KIA Gene Messer, and it's been a bit of a rollercoaster. On a Saturday, the 9th of [Month], my car had the engine light on. I drove over Stephen at KIA Gene Messer, and it's been a bit of a rollercoaster. On a Saturday, the 9th of [Month], my car had the engine light on. I drove over to KIA Gene Messer, hoping they could help me out, given my warranty since i m a customer there it s been 2 years. When I met Mr. Campbell Stephen, I explained my warranty coverage and asked him to check if the repairs could be covered. I left my car in his hands and went home, thinking it would be sorted . Later that same day, Mr. Stephen called me with an update. He told me that he couldn't reach the warranty folks but said he could fix the thermostat for $400 if I wanted my car back pronto. I decided to hold off and wait for more info, which he promised to provide on Monday. Well, Monday rolled around, and I called the phone, but there was no word from Mr. Stephen. I tried calling him several times no answer . I decided to make my way to the dealership in person. Mr. Stephen then told me that he still hadn't reached the warranty provider but assured me he'd know more by Tuesday. Come Tuesday, and Mr. Stephen called again, but this time, he quoted $580 for the thermostat repair, a jump from the initial $400. When I questioned the price change, he mentioned a brake pad issue as well. I decided to pass on the brake pad repair for the time being. He fixed the thermostat, and afterward, I agreed to the brake pad replacement but asked for a total estimate with taxes included. he quoted $740 for both. I said okay let s do it . But wait, there's more. Today, he called me in the morning, and the price tag had somehow ballooned to $1060. This sudden increase from $740 to $1060 I expressed my displeasure because I feel like he tooks me as stupid. Finally, I'd had enough. Around 5:30 PM, I decided come to the dealership to speak with the manager, Tina. After some discussion, they agreed to bring the price down to $792 for both the thermostat and brake pad repairs. Throughout this whole process, Mr. Stephen's was a bit on the arrogant , and the fluctuating prices left me frustrated and feels like he took me as stupid . I'm sharing this story in the hopes that it highlights the importance of clear communication and transparent pricing at KIA Gene Messer. More