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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
293 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 293 reviews

April 06, 2024

The staff at Gene Messer Kia are always quick to get me scheduled at a time convenient for me. More

by JJ18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone
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Apr 09, 2024 -

Gene Messer Kia responded

That's great to hear that the staff at Gene Messer Kia were able to accommodate your schedule quickly and conveniently! If you need any further assistance or have more feedback to share in the future, we'll be happy to help. Drive safely!

April 04, 2024

It was the first time I had ever had an experience with your Service Dept. Kyle was very polite. Very helpful. My Telluride was taken care of quickly even though I did not have an appointment. I appreciate More

by Millie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Apr 10, 2024 -

Gene Messer Kia responded

It's wonderful to hear about your positive experience with our Service Department! We're glad that Kyle provided polite and helpful service, taking care of your Telluride quickly and keeping you informed about service schedules and potential recalls. We're also pleased that you found our facility clean and appreciated the Uber service for your convenience.

March 29, 2024

was a really good experience! ! Quick and easy with easy access to get around while leaving your car! Great consumer service! More

by makayla3023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
guy in front
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Apr 04, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 28, 2024

Took my son's car in for what I thought was a belt problem and found it had a major engine issue. Thankfully the engine was under warranty. They also replaced a cracked windshield and an intake hose. More

by Mariaiswhere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I spoke with several of the guys they were all professional, courteous and knowledgeable
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Apr 04, 2024 -

Gene Messer Kia responded

It's great to hear that your experience was positive despite the major engine issue! We're glad that the engine was covered under warranty and that we also took care of other necessary repairs like the windshield and intake hose at a fair price. It's understandable that waiting for the new engine took some time, but we're glad the service advisor kept you updated throughout the process. Thank you for choosing to continue having your kids' Kia serviced at our dealership.

March 27, 2024

Fast friendly service as always. My place to go every time I need work done More

by Jalonzo0220
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee Alonzo
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Mar 29, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a fast and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 26, 2024

Loved that Scheduling online was so easy. They checked to see if we had your warranty for us More

by ftrotter2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 29, 2024 -

Gene Messer Kia responded

That's fantastic to hear! We're glad that you found scheduling online easy and that our team checked to see if you had the warranty. If you have any more feedback or need further assistance, please feel free to let us know.

March 25, 2024

From scheduling the service to getting my car back, the staff was very kind and helpful. More

by MLSKONECNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Mar 27, 2024 -

Gene Messer Kia responded

We're glad to hear that our staff was kind and helpful throughout your service experience. Thank you for choosing us!

March 25, 2024

Every one is very kind and helpful. John has helped me out and even blessed me with a coupon. Overall service is professional and at a good price when you sign up for their txt messages More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Apr 03, 2024 -

Gene Messer Kia responded

That's wonderful to hear! We're glad that John and the team have been kind and helpful, and we appreciate your feedback about the professional service and the benefits of signing up for text messages and emails, including the $25 coupon.

March 19, 2024

Everything went good all the employees were friendly I will take my vehicle back tere More

by demetriamcgraw1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Mar 20, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 16, 2024

Gene Messer Kia has been a great experience. From buying to service, I would recommend. More

by dtjkgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Mar 20, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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