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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
237 Reviews
Call Dealership (877) 356-5229

6006 19th Street

Lubbock, TX

79407

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Showing 237 reviews

November 17, 2023

We were an hour early for an oil change and service appointment. Staff got us right in anyway. Everyone was so very friendly and helpful! We travel 121 miles to Gene Messer Kia of Lubbock verses 70 More

by E.Abernathy
Recommend Dealer
Yes
Employees Worked With
Gene Messer staff
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Nov 18, 2023 -

Gene Messer Kia responded

That's quite a testament to Gene Messer Kia's customer service if you're willing to travel the extra distance for our superior service! It's great that we accommodated you even though you were early for your appointment. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

Were courteous and friendly Work done promptly Professional employees greeted me with a smile I would recommend anyone to your dealership More

by skitchens2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Nov 21, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 13, 2023

Went in for oil change, they tried to claim we needed an “transmission & coolant service” which ran upwards of $250 combined. I’m glad I declined it as it was not time yet for my car, so thought it weird tr More

by KiaServiceSucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Nov 16, 2023 -

Gene Messer Kia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 20, 2023 -

Gene Messer Kia responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Matt Baugher General Manager mbaugher@GeneMesser.com

November 09, 2023

Love my Kia every time I’m in they are amazing at every corner from check in to check out More

by pearlajh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John / Andrew
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Nov 11, 2023 -

Gene Messer Kia responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

November 07, 2023

They do their best to help their customers and make the customers happy all the time More

by Candy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Nov 09, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

I did give this dealership a 2 star but now I 4 star There was a misunderstanding between the salesman and the manager. After talking to the manager he explained that the car needed a part and th More

by mrjerrytscott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim
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Nov 08, 2023 -

Gene Messer Kia responded

It's good to hear that the issue you experienced at Gene Messer Kia seems to be getting resolved. Misunderstandings can happen, and it's important to have clear communication and follow-up to address them. It's great that the manager explained the situation and provided you with a better understanding of the delay in getting your car. Your confidence in our ability to take care of you is a positive sign, and we hope your car is ready as soon as possible.

November 03, 2023

Very helpful, welcoming and friendly. I’ve always had good experiences at Gene Messer Kia. I’d recommend them to anyone More

by tannaboyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
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Nov 07, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had a helpful, welcoming, and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 29, 2023

Dependable service. Ease in scheduling an appointment with choices on how to schedule. Knowledgeable and friendly staff. More

by brencamp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Kelly
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Nov 01, 2023 -

Gene Messer Kia responded

We are pleased to hear that you've experienced dependable service, found it easy to schedule an appointment with various options, and interacted with knowledgeable and friendly staff. Dependability, flexibility, and a welcoming atmosphere are important aspects of a positive customer experience. Your feedback is valued!

October 26, 2023

Staff was very kind, professional and patient and addressed all my questions and concerns. Thanks! More

by jill.flanary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 31, 2023 -

Gene Messer Kia responded

It's great to hear that the staff was kind, professional, and patient and addressed all your questions and concerns. Excellent customer service that takes the time to understand and assist with your needs is invaluable. Your positive feedback is appreciated.

October 25, 2023

The people their are kind and courteous and explain everything really well. The facility is nice and clean More

by Clarice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember names
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Oct 31, 2023 -

Gene Messer Kia responded

It's wonderful to hear that the people at the facility are kind, courteous, and provide clear explanations. A clean and pleasant facility can certainly enhance the overall experience. Your feedback is greatly appreciated!

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