Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
237 Reviews
Call Dealership (877) 356-5229

6006 19th Street

Lubbock, TX

79407

Directions

By Type

Showing 237 reviews

January 27, 2024

The dealership is so professional and goes the limit on being sure you are happy and well taken care of Never been treated more courteous and special More

by sueandjimmie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone
Report | Print
Jan 30, 2024 -

Gene Messer Kia responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 19, 2024

Clean & neat. Friendly and get you in and out in reasonably time. Reasonable rate. Can make appointments online. More

by jkatychildress69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Havens, Mike ?
Report | Print
Jan 24, 2024 -

Gene Messer Kia responded

We're delighted to hear that you found our facility clean and neat and that our team was friendly and efficient in getting you in and out in a reasonable time. We're also glad you found our rates reasonable and appreciate the convenience of making appointments online. Thank you for choosing us, and we look forward to serving you again in the future!

January 18, 2024

Gene messer kia got me a mid morning appointment for my broken front passenger window the staff and technician did a great job!! Thanks much.. Jon W More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Staff & technician were excellant
Report | Print
Jan 21, 2024 -

Gene Messer Kia responded

We're glad to hear that Gene Messer Kia was able to get you a mid-morning appointment for your broken front passenger window and that the staff and technician did a great job. Thank you for choosing Gene Messer Kia, and we look forward to serving you again! Safe travels!

January 18, 2024

Abram is the guy to go to! Was ready to purchase and he made it happen! Quick, efficient and to the point! Couldn’t have asked for better customer service More

by AMK281
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abram, Steve, Leroy
Report | Print
Jan 24, 2024 -

Gene Messer Kia responded

We're thrilled to hear about your positive experience with Abram! It's great to know that he was able to make your purchase happen quickly, efficiently, and to the point. Providing excellent customer service is important to us, and we're delighted that Abram met your expectations. Thank you for choosing us, and we look forward to serving you again in the future!

January 13, 2024

Every staff member is nice from the moment I walk in the doors. Any questions I have no matter how silly they answer without making me feel bad. Highly recommend 10/10 More

by jojo.ratliff98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger beard. Nice new man. (Idk names.)
Report | Print
Jan 17, 2024 -

Gene Messer Kia responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

January 12, 2024

Joe V. helped me find exactly what I was looking for which made it perfect for my 1.5 hr drive. Leroy/finance answered all my questions & got my payments w More

by sanchez14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe V. ,Mike, Leroy ,Andrew
Report | Print
Jan 13, 2024 -

Gene Messer Kia responded

It's fantastic to hear about your positive experience at Gene Messer Kia, and the exceptional assistance you received from Joe V., Leroy/finance, and the used car manager Mike. Finding exactly what you were looking for, answering all your questions, and ensuring your payments met your preferences are key elements of a positive customer experience. The fact that all of us at Gene Messer Kia treated you with respect and made you feel like family is a great testament to our commitment to customer satisfaction. It's also wonderful to hear about the help you received from Andrew in cleaning your trade. Congratulations on our new vehicle!

January 11, 2024

Amazing staff that is very kind and helpful, I would definitely recommend anyone to come here! More

by anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone
Report | Print
Jan 13, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 30, 2023

The staff in the service department was so helpful when my Kia needed repaired. They kept me updated on the progress and actually got my car back to me faster than originally expected. More

by meganmykal5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name.
Report | Print
Jan 03, 2024 -

Gene Messer Kia responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 28, 2023

Abram was very knowledgeable and helpful. He truly wanted my to see my needs met. More

by Mark
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abram Deleon, Tommy Leon
Report | Print
Dec 30, 2023 -

Gene Messer Kia responded

Congratulations on your new vehicle! We are thrilled that Abram provided you with a knowledgeable and helpful sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 22, 2023

It was awesome to be immediately greeted in the service bay. It reflects a level of customer service that far exceeds expectations. More

by Rick and Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Report | Print
Dec 27, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had a fast and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

1
...
14
15
16
...
24