Gene Messer Kia

Very friendly service! They made sure I had a ride somewhere so I wasn’t just stuck there waiting which was very nice. They made sure I had a ride somewhere so I wasn’t just stuck there waiting which was very nice. More

When booking on-line the app. offers complimentary transportation before 8am (7:15am - 7:59am) I booked a 7:30am transportation. learned at check-in the employee handling the shut offers complimentary transportation before 8am (7:15am - 7:59am) I booked a 7:30am transportation. learned at check-in the employee handling the shuttle does not arrive and/or not available until 8am or after. The check-in process felt like I needed to know the exact specifications of the need to review a certain area of concern with my vehicle. Unfortunately, I am not a vehicle tech or mechanic. My concern ended up being the issue. The older of the 3-gentleman (working the desk area for maintenance) took the initiative to provide updates/status to all guests waiting on vehicles, me included. After maintenance on my vehicle was completed the gentleman checking me out didn’t appear to be knowledgeable nor provide any warranty information after I had requested such details, didn’t bother explaining anything I was signing or show interest, after I expressed the listed name on the service documents/receipts did not match my name he allegedly claimed he had updated the system and made the correction, however, he did not provide any confirmation of the update & I took it upon myself to cross out listed name/address and correct with date and my initials. I received the request for review with the incorrect name, which leads me to believe my information was not corrected/updated. Despite this review the older gentleman (sat in the middle at the maintenance counter) on this particular visit, was the most seasoned, experienced, and provided the most help. More

Gene messer Kia hired one of the best people to sell cars! Lawson (LA) was by far the BEST car salesman. Not just by selling me a car, but he was a go getter all around. He had customers flying in one a cars! Lawson (LA) was by far the BEST car salesman. Not just by selling me a car, but he was a go getter all around. He had customers flying in one after the other to buy cars. This goes to show how much of a hard worker he is and how dedicated he is to his job! More

I came in late afternoon to get my oil changed and they were very accommodating. They also told me about a recall for my vehicle that I didn’t know. were very accommodating. They also told me about a recall for my vehicle that I didn’t know. More

The staff of this establishment is wonderful. The service is quick, efficient, and timely. I appreciate the friendliness of the Kia crew. The service is quick, efficient, and timely. I appreciate the friendliness of the Kia crew. More

Very friendly dealership helpful and family oriented. I had my daughter with me and it was hard to get around they brought everything to me so I didn’t have to go back and forth. I had my daughter with me and it was hard to get around they brought everything to me so I didn’t have to go back and forth. More

They had my car for 4 weeks, due to a part continuing to get delayed. They never once called me to let me know it was delayed. I only found out from extensive calling, and even then they didn’t have a direc get delayed. They never once called me to let me know it was delayed. I only found out from extensive calling, and even then they didn’t have a direct answer and I was told that they would call me back once they found out. Never got any call backs. By week 2 they had to reorder the part because the first got lost in transit. By week 4 I had to contact another dealership to get the part sent to Lubbock. And even then they still took a week to complete it despite it being a short process to fix. Then they told me it was done and all the paperwork was completed, but I couldn’t get it yet because they had more tests to run. This was 3-4 days after the part arrived. Horrible service, Kyle is terrible, he was the one who said he would call back and never did. And really the only time I ever got a full and thorough and even POLITE response was because my HUSBAND CALLED. Even the other dealership I contacted said their service was unbelievable. Never going back. More

My experience at this Dealership was positive and overall had a great start to my day. They were able to answer all my questions and took care of my service fast. had a great start to my day. They were able to answer all my questions and took care of my service fast. More

Super helpful and knowledgeable when gerting my car serviced. The guys at the deak and in the bay area are very kind. serviced. The guys at the deak and in the bay area are very kind. More

The dealership is so professional and goes the limit on being sure you are happy and well taken care of Never been treated more courteous and special being sure you are happy and well taken care of Never been treated more courteous and special More