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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
298 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 298 reviews

August 31, 2024

The people here at this dealership are all very respectful and make. Me feel comfortable. Joe is our go-to guy. ⭐️ More

by ropershauna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone, Joe
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Sep 05, 2024 -

Gene Messer Kia responded

Hi, we're happy to hear you had such a positive experience with Joe! We hope you have a great day!

August 31, 2024

I’m always treated well, given excellent service and care of my vehicle, given detailed information about what work needs to be done or was done, and in a reasonable amount of time. I keep coming back to Gen More

by bfenocchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Alexander
Report | Print
Sep 05, 2024 -

Gene Messer Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

August 28, 2024

Exceptional staff! Car salesmen was so helpful and informative. We got the best price and best SUV! More

by yola74castillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Aug 29, 2024 -

Gene Messer Kia responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

August 25, 2024

Everyone at Kia was so kind and helpful! The salesman Kino made sure to explain everything to me in detail and was awesome!!! More

by caitlin.burke22
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kino
Report | Print
Aug 31, 2024 -

Gene Messer Kia responded

Hi, we're happy you found our staff Kino to be so supportive during your experience here at Gene Messer Kia. Please don't hesitate to reach out if there's anything additional we can do for you.

August 21, 2024

Great Service department John really helped when we got there and when we picked it up More

by mdgonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Aug 24, 2024 -

Gene Messer Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

The service was great and the staff couldn’t have been nicer. I’m still waiting on paperwork for the recalls that were done. More

by nmsumom
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I didn’t get names.
Report | Print
Aug 24, 2024 -

Gene Messer Kia responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

August 14, 2024

Ryan Martinez was amazing! He listened to what I wanted. Eddie in the finance department was very understanding and got it done. More

by rosalia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan and Eddie
Report | Print
Aug 16, 2024 -

Gene Messer Kia responded

Hi, we're happy you found our staff so supportive during your experience here at Gene Messer Kia. Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2024

Tommy was very helpful! He helped us find exactly what we had been looking for! More

by kassidyanderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Leon
Report | Print
Aug 16, 2024 -

Gene Messer Kia responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 13, 2024

Worst service, lies after lies the work that stated was done was not! When you pay almost 2,000 you expect them to clean the mess and refill the fluids it leaked. More

by Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Aug 14, 2024 -

Gene Messer Kia responded

Thank you for bringing this to our attention. This experience is not what we strive for. We need to learn from this situation to ensure it doesn’t happen again. Could you please contact me so we can address this directly? Matt Baugher General Manager mbaugher@GeneMesser.com

August 10, 2024

Great service. Mechanic took care on not leaving greasy prints both inside and out. Service desk was accommidating with explanations about service work done and wha More

by TxCarguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haven's - A+
Report | Print
Aug 12, 2024 -

Gene Messer Kia responded

Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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