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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
298 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 298 reviews

September 28, 2024

Great experience from start to finish when purchasing my new car. Salesman Adam was very knowledgeable and answered any questions I had. Will definitely go back there when it’s time for my kids first car. More

by Tiffany
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam
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Oct 02, 2024 -

Gene Messer Kia responded

Hello Tiffany, we're happy you found Adam to be so supportive during your experience here at Gene Messer Kia. We look forward to your next visit! Take care!

September 19, 2024

The people at Gene Messer Kia were fabulous to work with. They helped us find exactly what we were looking for. More

by macy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Villanueva
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Sep 21, 2024 -

Gene Messer Kia responded

Hi Macy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 13, 2024

They do what they say and make everything as convenient as they can Called me a Uber going home and going back. Very convenient More

by Laddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
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Sep 15, 2024 -

Gene Messer Kia responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 13, 2024

Emmanuel Zubia was the guy who worked on my car and he did such a good job, he was so nice and assured me that everything was in his hands More

by julieannaguajardo7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emmanuel zubia
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Sep 13, 2024 -

julieannaguajardo7 responded

Emmanuel Zubia was so nice and did my oil change!!!

September 10, 2024

They’ve been selling and servicing my new cars for over 5 years and they have always been excellent. More

by mnickel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Michael Bates, Matt Baugher.
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Sep 13, 2024 -

Gene Messer Kia responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2024

Everyone was very courteous and helpful. I had a great experience. Thank you! Edna Cantu More

by Edna Cantu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Sep 13, 2024 -

Gene Messer Kia responded

Hi Edna, thank you so much for your positive comments about Gene Messer Kia! If you have any further questions, please give us a call. We're always happy to help!

September 10, 2024

Very stress-free purchase working with Tommy! The team matched the appraised value of our trade-in. More

by MurphTurf
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tommy
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Sep 13, 2024 -

Gene Messer Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tommy here at Gene Messer Kia! If you're ever in need of more help, please let us know!

September 06, 2024

Everyone was friendly and helpful and everything was clean and well organized. Our salesperson was friendly, however was not knowledgeable on the vehicle we ended up getting. We were given incorrect in More

by m.lo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee, Matt
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Sep 11, 2024 -

Gene Messer Kia responded

Thank you for your feedback and for highlighting both the positive aspects of your visit and the areas where we fell short. I apologize for the incorrect information provided about the vehicle and payments, as that should not have happened. I will use your experience as a learning opportunity to improve. Please feel free to contact me if you’d like to discuss this further. Matt Baugher General Manager mbaugher@GeneMesser.com

September 03, 2024

Excellent kia car service. Timing manner. Service have excellent. Have to keep the service as well as in a good manner. We trust. More

by Babu Ellappan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
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Sep 06, 2024 -

Gene Messer Kia responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 02, 2024

Honest, Fast, Respectful, Next time I am looking at vehicles I will definitely look at this dealership More

by Cnymeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jT
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Sep 06, 2024 -

Gene Messer Kia responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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