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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
298 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 298 reviews

October 12, 2024

My advisor Ramon Cortez was very helpful, and professional. I’m very satisfied. Thank you. More

by Evelyyn.ambber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Cortez
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Oct 18, 2024 -

Gene Messer Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

October 10, 2024

Great customer service and very fast would highly recommend this dealership for any future service. More

by 19sanjg78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
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Oct 13, 2024 -

Gene Messer Kia responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 04, 2024

They all helped me with a beautiful smile and kindness and I love my car! More

by Flower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
100% helpful
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Oct 12, 2024 -

Gene Messer Kia responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 04, 2024

Everything at Gene Messer Kia was great. I was able to get detailed information on what was happening and what was needed. It was an easy experience. More

by laurenngastelum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD
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Oct 12, 2024 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2024

Horrible customer service. Had to check on status of vehicle every day. Kept saying a part was on back order. Called customer service and they got the part the next day. When p More

by Allysmom1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian, RC
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Oct 05, 2024 -

Gene Messer Kia responded

Allysmom1990, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at mbaugher@GeneMesser.com, I would like to discuss how we can regain your trust. Sincerely. Matt Baugher General Manager

October 02, 2024

Your staff was very professional and very kind. I will take my new Kia to no one else. More

by vonilyn1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alex
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Oct 06, 2024 -

Gene Messer Kia responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 01, 2024

Ryan Martinez at Kia Messer was professional, accomodating and courteous. If more salesman were like him I’d probably buy more cars. He made it an enjoyable experience. More

by Burchw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Martinez
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Oct 05, 2024 -

Gene Messer Kia responded

Hi, we're happy you found Ryan to be so supportive during your experience here at Gene Messer Kia. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2024

I always take my Kia to get serviced here and everyone is always nice and attentive. I always get my vehicle back the same day within a couple hours. More

by estella.rosales630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Havens, Joshua McClure
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Oct 05, 2024 -

Gene Messer Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

September 30, 2024

Warm friendly family atmosphere and best car buying experience ever.salesman friendly warm and kind More

by barbararaider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Villanueva
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Oct 05, 2024 -

Gene Messer Kia responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 28, 2024

Kyle in maintenance was extremely courteous and helpful. He showed concern and a dedication to resolving our issues to our satisfaction. More

by jeffrunyon62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Oct 02, 2024 -

Gene Messer Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We look forward to your next visit! Take care!

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