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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.6
377 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 377 reviews

October 31, 2025

I got to the dealership a few minutes early and was seen by the service manager very fast. They had the oil changed and checked my filters before an hour was up. I was so surprised but very pleased. More

by Rose L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All of them
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October 31, 2025

Gene Messer Kia has got to be one of the best dealerships in town! From Salespeople to the service department. They try their best to have you in and out in a timely manner while making sure your time there More

by Kyle987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Priscilla
Report | Print
October 30, 2025

The customer server wasn't great and long wait time even with an appointment. Did not allow me to leave and come back with extended wait. More

by dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure of name in service area
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October 29, 2025

A dealership is only as strong as the service department. The service department make sure that the vehicles are serviced and that the customers understand the work thats done and need to be done. John, Kyl More

by micjones15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John,Kyle, James and Jose C.
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Oct 30, 2025 -

Gene Messer Kia responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Kia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2025

The communication between the customer and staff is terrible. There seems to be a lack of urgency with returning customer calls about status of the car service. More

by Amberlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Priscilla
Report | Print
Oct 30, 2025 -

Gene Messer Kia responded

I’m sorry to hear about your recent experience. We’re working hard to improve our communication and ensure a better overall customer experience. Please don’t hesitate to reach out if you have any questions — I’d be happy to help. Matt Baugher General Manager mbaugher@group1auto.com

October 27, 2025

Joe was amazing from start to finish, I will definitely be back to buy my next car there. More

by Janway.dd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe villanueva
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Oct 28, 2025 -

Gene Messer Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2025

This Kia dealership in Lubbock Texas maintains a friendly helpful approach to their customers that is quite appealing and thoughtful. More

by dustyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
several
Report | Print
Oct 27, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 21, 2025

I take my car here for oil changes and the people are nice, i havent had any issues More

by Jay
Recommend Dealer
Yes
Employees Worked With
All of them
Report | Print
Oct 23, 2025 -

Gene Messer Kia responded

Hi Jay, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 20, 2025

We had a very good experience at this dealership. Everyone treated us with respect and courtesy. More

by gayleaallen88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Villanueva , Rueben , and finance manager
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Oct 23, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 18, 2025

Gene Messer Kia always does an excellent job. Great customer service and very knowledgeable about their products. More

by kevinlpittman85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember their names, but they did an excellent job.
Report | Print
Oct 20, 2025 -

Gene Messer Kia responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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