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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.7
414 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 414 reviews

February 07, 2026

Got me in even without an appointment for an oil change. They were super busy today but still found the time to get me in. More

by Ramirezjr2013
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
AYJANIQUE GARCIA
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February 03, 2026

I really have enjoyed Gene Messer kia but I been disappointed on the this last sportage due to repairs happening. 4 issues in the last 7 months More

by theoncollins79072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John.
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Feb 06, 2026 -

Gene Messer Kia responded

I'm sorry to hear that. Please reach out to me if there is anything I can do to help. Matt Baugher General Manager mbaugher@group1auto.com

January 30, 2026

They are very easy to work with. Always willing to answer questions. Super nice staff! More

by bajj2476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure. My kiddo brought it in.
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Feb 02, 2026 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

January 24, 2026

I went in because I had a problem with something not working on our Carnival not only did they fix that issue they fixed a recall we didn’t know we had. Everyone was nice and professional. They got us i More

by halsellk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The whole staff more than one person helped I can’t remember names.
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Jan 25, 2026 -

Gene Messer Kia responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 22, 2026

They are a great place that skips unnecessary steps to help the customer with what they want and can afford. I appreciate my salesman Andy More

by Caleb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy
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Jan 24, 2026 -

Gene Messer Kia responded

Hi Caleb, thank you for your kind review; we are happy to pass along your comments to Andy here at Gene Messer Kia! Feel free to reach out to us if you need anything. Have a wonderful day.

January 16, 2026

Michale was very enjoyable to interact with. He made the process very easy and I felt like he actually cared about getting us in a good car. I would highly recommend him to anyone. The whole exp More

by Trash.mail0599
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Armador
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Jan 18, 2026 -

Gene Messer Kia responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 13, 2026

The dealership was great to work with and the salesman was tremendously helpful with our car buying experience More

by Charles Rimer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tauren Henderson
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Jan 15, 2026 -

Gene Messer Kia responded

Hi Charles, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

January 11, 2026

nice people clean facility first time i took my car there. I may look for a new car More

by clownsmmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jan 12, 2026 -

Gene Messer Kia responded

Hello, we really appreciate your positive review! Until the next time we meet, take care!

January 11, 2026

The experience, as a whole, was positive. I did, however, feel slightly upsold. The wait for the service was very lengthy (approximately 1.5 hours), and the cleanliness of the waiting area le More

by Tyler.Swanger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
There was not an employee who greeted me with their name.
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Jan 12, 2026 -

Gene Messer Kia responded

Thank you for sharing your feedback! We are happy to hear that your overall experience was positive. We apologize for any wait time and cleanliness issues in the waiting area. We will work on improving these areas to ensure a better experience for our customers. Thank you for choosing us and we hope to see you again soon!

January 10, 2026

Was very easy and simple to get the oil changed. Blake Black did an awesome job handling it all More

by Brandibrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Black
Report | Print
Jan 11, 2026 -

Gene Messer Kia responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

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