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Gene Messer Kia
Lubbock, TX
297 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 297 reviews
April 18, 2025
Went in to get warranty work on my 2020 Kia Rio because the trunk latch broke. They weasled their way out of the repair by claiming my 2020 Kia Rio was a December of 2019 of 2020 Kia Rio and said my warran the trunk latch broke. They weasled their way out of the repair by claiming my 2020 Kia Rio was a December of 2019 of 2020 Kia Rio and said my warranty was expired despite having less than 60,000 miles. To make matters worse, they tried to sell me on additional repairs such as a head gasket that I absolutely don't need since mine isn't damaged in the slightest. My engine is in perfect condition and they wanted to charge me $550+ for a repair that I don't need. My mechanic replaced the trunk latch for $80 and checked their list of recommended services. He stated that he couldn't find any problem with my head gasket, so they were trying to screw me. I had respect for Kia because my car hasnt given me any issues but now, I will NEVER buy anything from Kia again. Hands down the worst experience I've ever had with a dealership. More
by jesseobx007
Employees Worked With
John
April 14, 2025
Easy to talk to and no pressure to buy right now. Let us test drive different cars two separate weekends with no pressure to buy right away. Easy to make a deal with. Let us test drive different cars two separate weekends with no pressure to buy right away. Easy to make a deal with. More
by colton
Employees Worked With
Ryan Martinez
April 12, 2025
The work for the recall was done great but when i checked the work, the installer but a deep scratch under the window. It’s about 1-1 1/2 inch long. I put black pen to it but still Very noticeable. I should the work, the installer but a deep scratch under the window. It’s about 1-1 1/2 inch long. I put black pen to it but still Very noticeable. I should have been informed about the damage but nothing… More
by Camera man
Employees Worked With
advisor-Kirk Haven
April 12, 2025
Called to schedule oil & filter change. Service was able to get me in at 1230. Perfect for me. Covered drivers seat and floor while in service. Angela was very kind checking my car in and Service was able to get me in at 1230. Perfect for me. Covered drivers seat and floor while in service. Angela was very kind checking my car in and efficient checking out . When I returned, my car was ready. More
by Jes
Employees Worked With
Angela
April 01, 2025
Chase was very patient and helpful. At no point did I feel uncomfortable or anxious in any way and he was extremely detailed when answering all questions. I’ll be using this dealership At no point did I feel uncomfortable or anxious in any way and he was extremely detailed when answering all questions. I’ll be using this dealership for all needs here on out. More
by skylanders806
Employees Worked With
Chase
