Gene Messer Ford of Amarillo

The salesman Jasean was very pleasant, helpful and a pleasure to work with. Thank you. pleasure to work with. Thank you. More

I took my truck in to get it serviced. The appointment was made and done on time. The whole experience was great. The appointment was made and done on time. The whole experience was great. More

Danny is great to work with. He always helps me out. Can’t say enough good things about the service dept and people working there. He always helps me out. Can’t say enough good things about the service dept and people working there. More

I was happy with my vehicle choice until I reached the finance office. The Finance Manager Goran Dobras was professional until we turned down the additional add-ons and payment increases. At this point, t finance office. The Finance Manager Goran Dobras was professional until we turned down the additional add-ons and payment increases. At this point, the tone completely shifted to being dismissive and condescending. It felt like we were being punished for not spending more money. It’s a shame that a positive sale was ruined by such a disrespectful attitude in the final hour. More

So helpful! Love their mobile service! They came to my job and to repair some recalls on my vehicle! So helpful and convenient! Brett was so great! Love their mobile service! They came to my job and to repair some recalls on my vehicle! So helpful and convenient! Brett was so great! More

I took my truck to this dealership to get serviced as I have done many times before. The guy that helped me originally, Andrew, was very professional and phenomenal at his job. When I went to pick my truck have done many times before. The guy that helped me originally, Andrew, was very professional and phenomenal at his job. When I went to pick my truck up, Andrew was unavailable so another employee stepped in to help. He was not nearly as helpful and was argumentative about the use of discounts that the dealership offered. To the point of being absolutely no help or no attempt at helping with this. After contacting Andrew, he quickly and professionally helped resolve the situation in a matter of minutes. I’ve used this dealership before and will use them again but it was disheartening to see the lack of effort from an employee More

Easy to schedule the appointment to get my vehicle serviced. The servicing of my vehicle was Colton a timely manner. serviced. The servicing of my vehicle was Colton a timely manner. More

Everthing went good, just one problem i got on the Lubbock was commuting with me and i thought it was amarriilo need a better way to separate the two dealership so i have to make another trip to get m Lubbock was commuting with me and i thought it was amarriilo need a better way to separate the two dealership so i have to make another trip to get my recalls done More

Took my motorhome in for service and warranty repairs. Was able to get an appointment with no delay . The entire process was very smooth. Serena, my advisor did a super job of keeping me informed and was Was able to get an appointment with no delay . The entire process was very smooth. Serena, my advisor did a super job of keeping me informed and was very transparent on pricing .she got me in and out in one day. WOW! The Technician texted a video and found a charging problem that would have caused me concern down the road. Just a great overall job! I definitely recommend this service department. Rudy and the gang have it going on! More

Took my Truck in for Small oil leak. Gene Messer wanted. $1500 to fix it. Way too high! over a week later.The Truck was ready to be picked up. It had a check engine light on it. That was Gene Messer wanted. $1500 to fix it. Way too high! over a week later.The Truck was ready to be picked up. It had a check engine light on it. That wasn’t there when I brought the truck in. Gene Messer. wanted another $450 to fix it. paid $1500 to get it fixed a tech or a mechanic drove my truck to the parking lot and did not say anything about a check engine light! called me and told me to come get my truck now. wasted three or four hours of my time and Gene Messer’s mechanics time. Just to have to put my truck back into the shop and charged me another $450. for a total of $1950.didn’t even change the oil after putting gaskets on the top part of my engine. if Gene Messer would like to make this right I will give a better review but until then I will not bring my business back to Gene Messer. I have bought. two vehicles from Gene Messer.If I’m the only one that thinks this is not a good way to do business. Fast forward two weeks now I have to resubmit this survey because I put my email in here to make sure they knew who I was. They said my survey would not count with my email in there ain’t that some xxxx More