Gene Messer Ford of Amarillo

If I could I would give this dealership a 0 or a negative 5 I had a 7:15 appointment for an oil change that I had a $9.95 coupon for. I arrived before 7:10. I was told by one of the gentlemen sitting as 5 I had a 7:15 appointment for an oil change that I had a $9.95 coupon for. I arrived before 7:10. I was told by one of the gentlemen sitting as you walk in that he could not help me because I had been assigned to someone else. K told him that I needed to be finished as soon as possible as I had a 9:15 doctor’s appointment I also told him I needed to speak with whom ever I was assigned to because I had another problem I needed to discuss with him. I was told he was not there at that time. I told the first gentleman I would be waiting in the adjacent area when he arrived. He took my keys and said he would get them to him. I never got to talk to him until after the work was already being done at 8:55. I was charged over $70 for an oil change. I did not ask for any thing else yo be done to my vehicle and I was very explicit that i need it done quickly yet I was late for my doctors appointment. I do not know how it could possibly take nearly 2 hours to change the oil in a vehicle. This us the second time this has happened to me at Messer Ford. I have driven a Ford F150 for most of my adult life and tjis is the only dealership that I have ever had any problems with. All of the others have changed my oil and had my truck ready in 30 minutes max. I was so upset the last time this happened that I drove to Stillwater Oklahoma to buy a new truck in late December without even checking the inventory at messer Ford. I will never purchase a vehicle nor have a vehicle serviced there again even if it means driving to Oklahoma or New Mexico to get service. More

Very pleased with the sale. And the level of attention to service, also Brandon is a awesome person to deal with. And the level of attention to service, also Brandon is a awesome person to deal with. More

Damien was great. Dealership was busy but he was kind and got us in quickly Dealership was busy but he was kind and got us in quickly More

Very professional and a quick turnaround time. The problem was fixed and truck is running smoothly. The problem was fixed and truck is running smoothly. More

Always friendly and helpful. And very upfront with recommendations needed or not needed for your vehicle And very upfront with recommendations needed or not needed for your vehicle More

Everyone was very friendly and helpful. All paperwork was explained thoroughly. I did receive the Carfax.. All paperwork was explained thoroughly. I did receive the Carfax.. More

Probably the most painless car buying experience I have had in my 50 years of buying new cars. had in my 50 years of buying new cars. More

Steve in parts was great and on the ball. Service Department was off to a bad start. Know one knew what was going on or could figure out what had been done as I requested. Finally, I requeste Service Department was off to a bad start. Know one knew what was going on or could figure out what had been done as I requested. Finally, I requested to talk to Danny as he had texted with my husband. Danny was on it and got it figured out and took great care of me and my car! More

Danny Pollard and the Service Department were very helpful in helping me fix my vehicle. They were very polite and knowledgeable. helpful in helping me fix my vehicle. They were very polite and knowledgeable. More

Thank you so much Damian Gregor for everything that you did to get my car fixed in a timely matter. Everyone was friendly including Juan who shuttled me to my next location. You guys turned my day of being did to get my car fixed in a timely matter. Everyone was friendly including Juan who shuttled me to my next location. You guys turned my day of being distressed into a pleasant experience and God is going to bless you. Thanks again More