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Gene Messer Ford of Amarillo

Amarillo, TX

4.7
478 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 478 reviews

September 25, 2024

Dawn was so great to work with to get my service scheduled. Alex came out to fix a recall on my explorer. The process was so easy as a customer. More

by butlerjacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn, Alex
Sep 28, 2024 -

Gene Messer Ford of Amarillo responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Amarillo! Thank you, and have a fantastic day!

September 24, 2024

I have a new F150 Lightning that recommended a 10,000 service appointment. That should have included a check of the cooling system for the battery but the service person did not know any of this. I More

by trevor.jurgensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Sep 29, 2024 -

Gene Messer Ford of Amarillo responded

trevor.jurgensen, Thank you for your feedback. While I’m pleased to hear our staff was friendly, I apologize for the lack of information about your cooling system for the battery. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Shane Qualls General Manager squalls@genemesser.com

September 23, 2024

Process was decent enough. Salesman was helpful when I wanted to have the vehicle checked by my mechanic. Toward the end I had the feeling I was being steamrolled into using th More

by 396ron
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 28, 2024 -

Gene Messer Ford of Amarillo responded

396ron, Thank you for sharing your feedback about your recent car purchase experience. We appreciate your business and are committed to providing excellent customer service. We apologize if there was any pressure to use our finance services. Our goal is to offer a variety of financing options to meet our customers' needs. We will review our sales processes to ensure that customers feel comfortable and informed about their choices. Regarding the vehicle wash, we apologize for the oversight. We value your business and hope to have the opportunity to serve you again in the future. Please feel free to contact us if you have any further questions or concerns.   Shane Qualls General Manager squalls@genemesser.com

September 22, 2024

Good, fast service work! Took pickup in for an oil change. Will use again. Thanks More

by shane.jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian
Sep 28, 2024 -

Gene Messer Ford of Amarillo responded

Hi Shane, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2024

Have bought 3 vehicals there and have had no problems at all. The sales team was very helpful. More

by davdyk12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
Sep 21, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2024

Ryan was so helpful! GMFA has the best service team! They got my car back on the road the next day. More

by shannonsnow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, either
Sep 21, 2024 -

Gene Messer Ford of Amarillo responded

Hi, thanks for your praise and kind comments about Ryan and team. Please don't hesitate to reach out to us if there's anything more we can do!

September 14, 2024

Great hiking BCN off. Vng much khgntgikigffj fought doughnuts go Greg Fuji ship ryuk Fuji More

by Lloydw78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
Sep 15, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

September 14, 2024

Tim the service writer was very courteous and explained the work that was done on our Ford Taurus. Work was finished when promised. More

by Art
Workmanship
Recommend Dealer
Yes
Employees Worked With
Tim SERVICE.... . A.J. SAL3S
Sep 15, 2024 -

Gene Messer Ford of Amarillo responded

Hi Art, we're happy to hear you had such a positive experience with Tim! Feel free to reach out to us if you need anything. Have a wonderful day.

September 13, 2024

Damian was very helpful and the service to my vehicle was timely. The technician let me know what was happening and what neede attention More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian
Sep 15, 2024 -

Gene Messer Ford of Amarillo responded

Hi Paul, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 12, 2024

Service department did an excellent job, originally told me two days to get the work done and had it ready the next day. Awesome job! More

by jrconstb21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny the man Pollard!
Sep 14, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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