Gene Messer Ford of Amarillo

horrible Service This is about the worst service department I've ever dealt with in my life. My car broke down on Monday Oct 5th while still under warranty. I had it t This is about the worst service department I've ever dealt with in my life. My car broke down on Monday Oct 5th while still under warranty. I had it towed to gene Messer because that is where I purchased it. That day the service advisor Chris Davenport called and told me that it would be a couple days before they knew anything. 2 days later he calls back and says it's the transmission I asked him about a loaner car so I could get back and forth to work. He then said they (due to how strict ford warranty is) wouldn't provide a loaner car till they start the actual work on my car and he would let me know as soon as he knew something else. I called again and again left voice-mail after voice-mail and could never talk to him. After over a week with no response from him I called ford warranty direct. They (ford warranty) told me to have the car moved out of gene Messer and over to tri state ford to get the work started faster because gene Messer is backed up 3 weeks. I was also told as soon as it gets to tri state ford they would provide a rental car. So I tried to do that. I sent a tow truck to go get it from gene Messer the tow company calls and said they couldn't get the car because it was in pieces. This is after I called and talked to JC in service and he said that would be fine for them to get it. So a wasted road side assistance call to the tow company. So after 15 days with no car I get a call out of the blue to say my car is finished. I had somebody go pick it up for me due to the fact I was at work 50 miles away and no way to go get it. My friends bring my car to me and hand me the paperwork showing what work was done. On page 2 of the invoice it says the done a 99 point inspection and all is good except a oil filter leak. And even states the tread on the tires is OK at this time. Last time I had an oil change I was told and shown that the wear was bad on 2 tires all they had to do was look at them to see it. So I guess they BS the whole inspection but marked it as complete. I will never recommend Gene Messer Ford to anyone. And hope this helps someone make a decision on where to take there car for service. More

Service Scheduled ahead of time added services after arriving - car was ready when promised. Normally work with Isaac but Chris did a fine. Will use again Scheduled ahead of time added services after arriving - car was ready when promised. Normally work with Isaac but Chris did a fine. Will use again More

I would recommend Tom Cusic to anyone who wants to trade in and purchase a new car. He did an excellent job. He was the nicest person I`ve worked with at a car company. He listened to what I wanted... and g in and purchase a new car. He did an excellent job. He was the nicest person I`ve worked with at a car company. He listened to what I wanted... and got on top off it. He didn`t care about the money... he cared about my satisfaction. Thanks for the great experience... Tom! More