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Gene Messer Ford of Amarillo

Amarillo, TX

4.7
978 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 978 reviews

April 07, 2026

The place is always clean, you have respectful staff and always have a smile as you walk in. The choices of the vehicles are all clean inside. If you need assistance there is always someone to assist you. I More

by Joe.hill2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luna
Apr 11, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we are so happy to read such a great review about Group 1 Ford of Amarillo! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 06, 2026

Great communication, and customer service while my car was being serviced. Even offered to deliver my car to me at work when it was done! More

by britsa6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Pollard
Apr 07, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 04, 2026

The service was excellent! They were able to preform the repairs and get my pickup back to me right after lunch. Thank you Danny! More

by Kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Pollard.
Apr 08, 2026 -

Gene Messer Ford of Amarillo responded

Hi Kenny, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

April 03, 2026

Very poor customer service from the service department when questioned about how long it would take to complete the service. The service department is very slow in responding to the customer. They act lik More

by Jpwebb55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donny
Apr 11, 2026 -

Gene Messer Ford of Amarillo responded

I'm sorry to hear about your experience and appreciate you bringing this to our attention. What you described is not the level of communication or customer care we expect from our service team. We know your time is valuable, and you should always feel informed and taken care of throughout the process -not left waiting or uncertain. I'd really like the opportunity to look into this further and understand exactly what happened so we can address it with our team. If you're open to it, please reach out to me directly at the dealership so we can make this right @ 806-467-5503 or squalls@group1auto.com. Thank you again for your feedback. Shane Qualls General Manager

April 02, 2026

Very accommodating staff. Everyone was extremely friendly from the dealer to the receptionist. Highly recommend More

by kristindanae
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Nelson
Apr 06, 2026 -

Gene Messer Ford of Amarillo responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

March 31, 2026

Very responsive and followed through with what they said they would do. Got back to me on all my questions and were willing to deal with. More

by ctrimble
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer, Clark
Apr 04, 2026 -

Gene Messer Ford of Amarillo responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 30, 2026

Services on time and as expected . . Price was as quoted. Will return for as required More

by dmsly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J. C.
Apr 04, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Gene Messer Ford Amarillo

March 28, 2026

“Chase was very helpful He made an effort to work with me and get the price I was looking for. Overall, a great experience.” More

by Sweetbebe006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Rimel
Mar 30, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 24, 2026

Fast and friendly service. My car was done quickly I will do more business with them in future. More

by kathowell17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Figo
Mar 26, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

March 23, 2026

Overall they did a very good job. Only thing that was a little frustrating is it took a while. Quoted 1-2 weeks and it took 5. Sales rep Danny was great updating me and staying in tou More

by Hd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny William
Mar 25, 2026 -

Gene Messer Ford of Amarillo responded

Thank you for your positive review and feedback. We apologize for any inconvenience in the timeline, but we are thrilled to hear that our sales rep Danny provided excellent communication throughout the process. We appreciate your business and hope to work with you again in the future.

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