Gene Messer Ford of Amarillo

Great dealership to purchase a new vehicle. Service department personnel are knowledgeable and prompt with service or repairs. Service department personnel are knowledgeable and prompt with service or repairs. More

Noah in the service department was very professional, and kept us updated on our repair through out the process. They also were able to get our repair done a few days early! kept us updated on our repair through out the process. They also were able to get our repair done a few days early! More

Most frustrating service department I have ever dealt with. Would definitely affect my decision to buy a vehicle from Ford in the future. Don’t think it is the fault of our Service Tech. But the gener with. Would definitely affect my decision to buy a vehicle from Ford in the future. Don’t think it is the fault of our Service Tech. But the general philosophy and lack of reasoning to schedule vehicles in a manner that benefits the customer is not customer-oriented. And they refuse to repair a defective part that the dealership installed before we purchased the vehicle. More

Their service department never returns phone calls. Part of customer service is to at least touch base with a customers whether you have good news or bad news, but they never called me. I always had to Part of customer service is to at least touch base with a customers whether you have good news or bad news, but they never called me. I always had to call them back. More

Tim stayed in contact with me letting me what steps they were taking to repair my car. Very friendly and fast service. were taking to repair my car. Very friendly and fast service. More

Courteous, professional and friendly. I expected my repair to take at least a week and the next day they called and told me my truck was ready. It turned out to be a cam phaser replacemen I expected my repair to take at least a week and the next day they called and told me my truck was ready. It turned out to be a cam phaser replacement. More

Noah was very helpful. He kept me updated and got me in a rental car without any effort on my part. I had warranty work done and they got it all done in 2 weeks. That inclu He kept me updated and got me in a rental car without any effort on my part. I had warranty work done and they got it all done in 2 weeks. That includes the diagnoses and fix. Overall a good experience and no headaches. Thanks Noah. More

Jeremy helped us with the issues we had. My car looked great when we picked it up. Appreciate the great service! My car looked great when we picked it up. Appreciate the great service! More

Courteous professional clean waiting area. Kept informed during the appointment Will definitely return for service Kept informed during the appointment Will definitely return for service More

I’ve been to this dealership a few times. The service wait time is very long. It took about 2 weeks to get to my car. This time they lost my key and had to program a new one which was free of The service wait time is very long. It took about 2 weeks to get to my car. This time they lost my key and had to program a new one which was free of charge, but I was there for over an hour, close to an hour and a half, waiting for it to be programmed. More