Gene Messer Ford of Amarillo

Always get prompt,friendly, service. Employees are always very proactive in addressing my needs and concerns. Employees are always very proactive in addressing my needs and concerns. More

Salesman was very pleasant to work with as well as everyone there. Just seemed we waited extra long on paperwork. But would do business there again. everyone there. Just seemed we waited extra long on paperwork. But would do business there again. More

Service department is outstanding. I received personalized service from the moment I called until my car was ready. Throughout the day I was updated on progress and they made the entir I received personalized service from the moment I called until my car was ready. Throughout the day I was updated on progress and they made the entire process easy for me. I’ll definitely return and also recommend to others. More

I had my oil changed today and I am very pleased with the service and the staff!! They are always friendly and great to work with!! service and the staff!! They are always friendly and great to work with!! More

Visiting from Houston, usually something broken in the winter. This time PM. Y’all have always taken care of my needs. winter. This time PM. Y’all have always taken care of my needs. More

Excellent Customer Service! Very friendly and helpful! Chris is a very nice and helpful salesman. We are satisfied with our car so far! Very friendly and helpful! Chris is a very nice and helpful salesman. We are satisfied with our car so far! More

Service Dept is a disaster. Had my vehicle for 6 weeks and one of the requested repairs was completely ignored by service writer. Had to get remaining repair done at another dea Had my vehicle for 6 weeks and one of the requested repairs was completely ignored by service writer. Had to get remaining repair done at another dealership in town. More

Bought my Lincoln aviator 2021 new for comfort , performance and preferred Lincoln service and no service performance and preferred Lincoln service and no service More

I live 3 hours away and let the sales person know I was on my way to see an expedition. It sells 30 minutes before I get there, so I made the trip for NOTHING. Would’ve have been nice to be able to have fi on my way to see an expedition. It sells 30 minutes before I get there, so I made the trip for NOTHING. Would’ve have been nice to be able to have first choice since I notified them I was on the way. What a waste of time and fuel. More

I put one star because it won't let me do zero. For the second time in 4 weeks, they have exhibited unprofessional behavior, indifference and a whole lotta incompetence. When you call for a service appt, y second time in 4 weeks, they have exhibited unprofessional behavior, indifference and a whole lotta incompetence. When you call for a service appt, you are actually calling a call center, where a congenial person makes an appt for you...after asking a good 10 mins worth of questions about the prospective problem. (if I could diagnose the problem, I wouldn't need to take it into service, now would I?) I could run to a parts store, watch a you tube video and fix it myself. But I digress...The first mixup was about a month ago. I made an online appt, took the car in, they thought I was there for an oil change...this was the first of 5 times I have heard the phrase, 'we are having trouble with them (the call center). This time, I call and am told to rush up there and they could look at the vehicle today. Guess what, got to hear the 4th and 5th time, ...'we are having trouble with them (the call center). To shorten this litany...Gene Messer Ford Amarillo Service Department - Your business paractices and customer service are despicable. I am going to tell everyone I know (I myself have 3 Ford Vehicles) to go elsewhere and not to bother you and your call center. I am going to try Whiteface Ford or Allstar Ford next time. More