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Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.7
535 Reviews
Call Dealership (877) 315-7172

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 535 reviews

July 20, 2023

Good service get you took care of quic and keep you updated throughout the process.Friendly and courteous More

by dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jc
Report | Print
Jul 28, 2023 -

Gene Messer Ford of Amarillo responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 19, 2023

Regular scheduled service and recall. Tires were rotated on my truck but technician didn't adjust pressure front to rear. Also, didn't top off the DEF. The service writer took the truc More

by jblester526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Pollard
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Sep 07, 2023 -

Gene Messer Ford of Amarillo responded

Thank you for bringing this to my attention. I apologize for your unsatisfactory experience with your tire pressure. This should not have happened. I would like an opportunity to fix this to ensure it does not happen again and to earn that fifth star. Please contact me via email. I look forward to hearing from you. Shane Qualls General Manager squalls@genemesser.com

Sep 09, 2023 -

jblester526 responded

I changed the tire pressure when I got home, since I have a compressor. I have a service agreement from Ford. This last visit was the third time the DEF was not topped off as per purchased agreement. Thanks, Jeff Lester

July 17, 2023

I was not informed about the change from conventional oil to synthetic oil and had to pay a much higher price for an oil change. I was very disappointed in the service representative. More

by Mjsehorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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July 17, 2023

Great service and courteous. Very fast turn around and low cost. Comprehensively checked the vehicle. More

by jasperjan614
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name, but very helpful.
Report | Print
Jul 27, 2023 -

Gene Messer Ford of Amarillo responded

We appreciate your positive review about your recent experience with us!

July 15, 2023

Received flyer in the mail for a $19. 00 oil change. Took my car in and they charge me $44.00. Advisor took it upon himself to upgrade the oil filter. I hope Gene appreciated the extra $24 More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never got his name.
Report | Print
July 15, 2023

Absolutely amazing customer service,know how, and respect and understanding. Will definitely be back to purchase my future Vehicles here. Chris our salesman was completely understanding throughout the entire More

by jdjunell86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Jack
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Aug 14, 2023 -

Gene Messer Ford of Amarillo responded

Our top priority is to ensure our customers are completely satisfied with our services. We apologize for any inconvenience you may have had with your visit, but we are glad to hear that Chris and our sales staff went over and beyond to resolve the issue to your satisfaction. Thank you for taking the time to share your review with us, and we will look for the opportunity to assist you again in the future. Congratulations on your new Ford!

July 12, 2023

Replaced a defective light assembly under warranty without any questions. Was done timely and professionally. More

by sandistan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Brett
Report | Print
Jul 27, 2023 -

Gene Messer Ford of Amarillo responded

We're happy to hear you had such a positive experience with our service!

July 11, 2023

Jeremy made it easy to get service this time. And it was very fast. Thanks More

by Rene361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jul 27, 2023 -

Gene Messer Ford of Amarillo responded

Thank you for taking the time to leave a review for us at Gene Messer Ford Amarillo. We're happy we could meet your expectations!

July 10, 2023

Jeremy is top notch in quality customer care. Went above and beyond my expectations in taking care of my Aviator. More

by MkaAmarillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Aug 07, 2023 -

Gene Messer Ford of Amarillo responded

We're happy to hear you had such a positive experience with our team!

July 08, 2023

Polite listen to your concerns return vehicle cleaner than what you left it willing to go extra mile More

by Gpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn, Rudy, JC
Report | Print
Aug 03, 2023 -

Gene Messer Ford of Amarillo responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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