Gene Messer Ford of Amarillo

Bought my Lincoln aviator 2021 new for comfort , performance and preferred Lincoln service and no service performance and preferred Lincoln service and no service More

I live 3 hours away and let the sales person know I was on my way to see an expedition. It sells 30 minutes before I get there, so I made the trip for NOTHING. Would’ve have been nice to be able to have fi on my way to see an expedition. It sells 30 minutes before I get there, so I made the trip for NOTHING. Would’ve have been nice to be able to have first choice since I notified them I was on the way. What a waste of time and fuel. More

I put one star because it won't let me do zero. For the second time in 4 weeks, they have exhibited unprofessional behavior, indifference and a whole lotta incompetence. When you call for a service appt, y second time in 4 weeks, they have exhibited unprofessional behavior, indifference and a whole lotta incompetence. When you call for a service appt, you are actually calling a call center, where a congenial person makes an appt for you...after asking a good 10 mins worth of questions about the prospective problem. (if I could diagnose the problem, I wouldn't need to take it into service, now would I?) I could run to a parts store, watch a you tube video and fix it myself. But I digress...The first mixup was about a month ago. I made an online appt, took the car in, they thought I was there for an oil change...this was the first of 5 times I have heard the phrase, 'we are having trouble with them (the call center). This time, I call and am told to rush up there and they could look at the vehicle today. Guess what, got to hear the 4th and 5th time, ...'we are having trouble with them (the call center). To shorten this litany...Gene Messer Ford Amarillo Service Department - Your business paractices and customer service are despicable. I am going to tell everyone I know (I myself have 3 Ford Vehicles) to go elsewhere and not to bother you and your call center. I am going to try Whiteface Ford or Allstar Ford next time. More

As I was traveling thru, on my way back home, took my 2011 F350 in for an oil and fuel filter change. Took 2 hrs with the first appointment for the day. Within 4 days I had a large oil leak. Within 6 day 2011 F350 in for an oil and fuel filter change. Took 2 hrs with the first appointment for the day. Within 4 days I had a large oil leak. Within 6 days the change oil and filter notification lit on my dashboard. Why go to a dealer to have them not do a complete job? And this cost nearly $100 more than my home dealership charges. Literally "Not a Happy Camper." More

Jd was extremely helpful and knowledgeable in helping service my Explorer . Very courteous anytime that we spoke . Very through and knew what the status of my car was during the entire time while gettin service my Explorer . Very courteous anytime that we spoke . Very through and knew what the status of my car was during the entire time while getting service . Great job and Kudos to JD Thks for everything ed bright More

Poorly run service department, you schedule a appointment over a week in advance, it doesn’t matter they get you in when they want to. What’s the use of having a appointment. Pretty poor won’t get any more o over a week in advance, it doesn’t matter they get you in when they want to. What’s the use of having a appointment. Pretty poor won’t get any more of my business. Have a 2019 & 2020 Fords will go somewhere else next time if they can’t take better care of business than that. Said they over booked, their looking at a computer screen right in front of you, you have 4 people serving, how do you over book, That’s a crock. Just a bad run department. More

J Chris Aherns helped me understand time cost and repairs necessary exceeding my expectations He explained why they were behind. Ready when he promised He responded to texts or phone calls in a timely ma necessary exceeding my expectations He explained why they were behind. Ready when he promised He responded to texts or phone calls in a timely manner. More

When I inquired if a vehicle was still avaliable from this dealership they sent me details of the truck and asked when I could get up there to test drive it. I responded within an hour and sent 4 emails this dealership they sent me details of the truck and asked when I could get up there to test drive it. I responded within an hour and sent 4 emails and a Facebook message, I contacted my bank and secured financing and was making arrangements to make the 4 hour drive before they closed. They had my phone number and email and didn't respond to me for 2 hours just to tell me they sold the truck the night before. They let me get financing and make arrangements to come test drive a vehicle they didn't even have anymore. Worst customer service I've ever dealt with. I'd avoid this place at all costs. More

I have tried to use Gene Messer Ford several times and it gets worse each time,it's to the point now I can't even get the service department to call me back. They love to sell you anything on the lot but aft gets worse each time,it's to the point now I can't even get the service department to call me back. They love to sell you anything on the lot but after the sale you can forget it. I have been trying sense the first of December to get a call back.It's pathetic when even the so called service manager won't even call. I can tell Gene Messer himself does not pay attention to what's going on in his dealership or he might fix the numerous problems they have. I have even called Ford corporate and it seems they can't get them to respond either Case No. CAS-28586895-G2S9K0 . More

This was my 2nd attempt in about 5 weeks to get my car in for an oil change, rotate tires and a couple of warranty issues. The advent of the mobile app for Ford has made things more convenient for the custom for an oil change, rotate tires and a couple of warranty issues. The advent of the mobile app for Ford has made things more convenient for the customer and I would assume the dealership as well. I made my appointment through the app and gave a full description of what I needed to happen. I made sure I was several days out with my request so that it would be honored. The first attempt was thwarted by the service manager through a phone call to me less than 24 hours before my appointment. His excuse was that they had been slammed and were under-staffed. I waited a few weeks before making a new appointment, but finally did so on Monday, January 11th on the Ford app. The appointment was scheduled several days out, again so management would have a proper amount of time to insure enough staff for the appointments received and confirmed. I arrived 15 minutes before my scheduled appointment at 8:45 am on Friday, January 15th and proceeded to check in with Tyson Hackler. Mr. Hackler looked up my appointment and read the requested tasks to be performed and promptly informed me that the only portion of my requests that they would be able to perform was the oil change. Certainly important since I was now over my first 10K miles. I, of course, voiced my displeasure with these circumstances. My time is just as important as anyone’s at Gene Messer Ford. The warranty issues are on a clock as I continue to put miles on my new vehicle without any answers to my questions. Mr. Hackler spent absolutely NO time with me to discuss how I could get my issues resolved. I will remember this incident when I go to buy my next vehicle. I have purchased 3 cars from Gene Messer, it could be my last. Those who are reading this pay close attention, I rarely take the time to send out these negative reviews, but they finally pushed my last button. Be aware that Gene Messer Ford in Amarillo Texas does NOT have your back. I also recently sent my niece to Gene Messer Ford and gave them the name of my sales guy Todd Nelson. She bought a new Expedition. I have heard nothing from Todd nor have I received any acknowledgement of my referral from the dealership. More