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Gene Messer Ford of Amarillo

Amarillo, TX

4.7
478 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 478 reviews

June 16, 2023

Took my car in for a recall and cruise control issue. Jeremy was courteous and got right on getting the repairs done. More

by crispergrem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chastain
Jun 21, 2023 -

Gene Messer Ford of Amarillo responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2023

I experienced an issue with my car and the car engine light came on. Called the dealership to ask if I could take it in and to check if it was under warranty. They were very helpful and got us scheduled More

by Victoriann.zuniga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chastain
Jun 19, 2023 -

Gene Messer Ford of Amarillo responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 13, 2023

My rep was very knowledgeable and helpful and made good suggestions for my next visit More

by Jacque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jun 17, 2023 -

Gene Messer Ford of Amarillo responded

Hi Jacque, we are very happy to have provided you with such a positive experience!

June 09, 2023

Always get prompt,friendly, service. Employees are always very proactive in addressing my needs and concerns. More

by ronrjamestx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Landrey
Jun 15, 2023 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience!

June 08, 2023

Salesman was very pleasant to work with as well as everyone there. Just seemed we waited extra long on paperwork. But would do business there again. More

by dannewhite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Very young guy Chris.
Jun 12, 2023 -

Gene Messer Ford of Amarillo responded

Thank you for taking the time to leave us a review. We are delighted that our salesman and team were able to provide you with a pleasant experience. We apologize for any inconvenience caused by the extra wait time during the paperwork process, and we assure you that we are continually working to improve our procedures to provide a more efficient process. We sincerely appreciate your feedback and hope to have the opportunity to serve you again for your future automotive needs. Thank you for choosing Gene Messer Ford of Amarillo!

June 07, 2023

Service department is outstanding. I received personalized service from the moment I called until my car was ready. Throughout the day I was updated on progress and they made the entir More

by Skymom2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 10, 2023 -

Gene Messer Ford of Amarillo responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 02, 2023

I had my oil changed today and I am very pleased with the service and the staff!! They are always friendly and great to work with!! More

by Kennedy53djc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J C was awesome
Jun 07, 2023 -

Gene Messer Ford of Amarillo responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

May 31, 2023

Visiting from Houston, usually something broken in the winter. This time PM. Y’all have always taken care of my needs. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
Jun 04, 2023 -

Gene Messer Ford of Amarillo responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 26, 2023

Excellent Customer Service! Very friendly and helpful! Chris is a very nice and helpful salesman. We are satisfied with our car so far! More

by trmiller68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gabehart
Jun 01, 2023 -

Gene Messer Ford of Amarillo responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Jun 02, 2023 -

trmiller68 responded

The staff at Gene Messer Ford was very helpful and friendly! I highly recommend Gene Messer of Amarillo!

December 16, 2022

Service Dept is a disaster. Had my vehicle for 6 weeks and one of the requested repairs was completely ignored by service writer. Had to get remaining repair done at another dea More

by Jason.bonnette
Purchase Time
Recommend Dealer
No
Employees Worked With
J. Chris Ahrens
Dec 19, 2022 -

Gene Messer Ford of Amarillo responded

Thank you for bringing this to my attention. I apologize for what you experienced with your service with us. I would like an opportunity to address your concerns and to earn your business, please contact me at pbixler@genemesser.com. I look forward to speaking with you. Pace Bixler General Manager

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