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Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.7
978 Reviews
Call Dealership (806) 355-7471
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3400 Soncy Rd.

Amarillo, TX

79119

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Showing 978 reviews

April 16, 2026

Todd Neilson is an exceptional person to work with. He and the staff at Gene Messer are top notch. More

by RKELMORE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Nielson
Report | Print
Apr 20, 2026 -

Gene Messer Ford of Amarillo responded

Hi, thanks for your praise and kind comments about Todd. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 15, 2026

Always kind, courteous and goes over your visit. A dealership I would truly continue to visit. More

by 71980nascar3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Pollard
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Apr 20, 2026 -

Gene Messer Ford of Amarillo responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 11, 2026

JC and his team are always very helpful and supportive in their efforts to keep me safe on the road More

by Cwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Report | Print
Apr 13, 2026 -

Gene Messer Ford of Amarillo responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything.

April 10, 2026

Very professional and convenient. Services were done quickly and accurately and waiting room was comfortable and clean. More

by Valdi Trammell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Apr 13, 2026 -

Gene Messer Ford of Amarillo responded

Hi Valdi, we are very happy to have provided you with such a positive experience! We are more than happy to assist you if anything else comes up. Take care!

April 10, 2026

Sales team was easy to deal with. There was no pressure to purchase. Salesman showed different options. Made a decent deal. More

by k_danford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Turk sales
Report | Print
Apr 13, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! We are more than happy to assist you if anything else comes up. Take care!

April 09, 2026

Great place to have my F250 serviced and maintained. . Andrew, my service representative is outstanding,knowledgeable, and professional. Planning on purchasing my next truck here. More

by 13th Warrior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew & Levi
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Apr 10, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we're happy you found Andrew, to be so supportive during your experience here at Group 1 Ford of Amarillo. Please don't hesitate to reach out if there's anything additional we can do for you.

April 08, 2026

Very poor service in sales and repair departments. Would not quote me used vehicles or get me a price on my tradin. Said it would be 30 days before they could get my warranty part. I asked why I was n More

by tankersleytim
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Vigo in service and Chase on sales
Report | Print
Apr 12, 2026 -

Gene Messer Ford of Amarillo responded

I’m sorry to hear about your experience—this isn’t the level of communication or service we aim to provide. You should have received clear expectations upfront, both on parts timing and your trade-in request. In some cases, warranty parts can be delayed due to availability from the manufacturer, but we should have communicated that clearly at the time of your appointment. Please feel free to reach out to me directly if you'd like to discuss this further. Shane Qualls General Manager 806-467-5503

April 08, 2026

What is the point of booking appointments if you still have to wait 2.5 hours for service? More

by wesloflin68
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Report | Print
Apr 12, 2026 -

Gene Messer Ford of Amarillo responded

You’re right, waiting that long with an appointment is frustrating, and we should have done a better job communicating with you. For future visits, we do offer complimentary pick-up and delivery as well as a shuttle service to help avoid long waits at the dealership. I’d like to look into your visit and see where we missed the mark, please feel free to reach out to me directly. Shane Qualls General Manager 806-467-5503

April 08, 2026

Great service and professional. Really like the mobile service. Brett was professional and prompt correcting my recall. More

by dwth2012
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
Report | Print
Apr 11, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 07, 2026

Excellent customer service. I appreciate the amazing service I received from Rudy and Danny in the service department. More

by trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy and Danny
Report | Print
Apr 11, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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