Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gene Messer Ford of Amarillo
Amarillo, TX
478 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 478 reviews
August 28, 2023
I really appreciated my experience with Gene Messer Ford service department. They were responsive, honest and proactive throughout the process. They even saved me some money by not doing some of the repairs service department. They were responsive, honest and proactive throughout the process. They even saved me some money by not doing some of the repairs they suggested because it wasn’t necessary. This earned my trust! This is a dealer that wants to make money through legitimate repairs and quality service. Ask for Ryan….he’s the best! More
by Ryasito
Employees Worked With
Ryan
August 26, 2023
Terrible repair service. Fraudulent service. I took my truck in and was first told not to turn it in for transmission complaint because it would be waiting on the lot for abo Fraudulent service. I took my truck in and was first told not to turn it in for transmission complaint because it would be waiting on the lot for about 3 months to even be looked at. I took it in for another complaint regarding a rattling in my driver side wheel base when they inspected it they told me it was gonna be a $1500 repair and warranty didn’t cover it so when I contacted warranty they told me that the part maximum was $175 through the dealership but I can get it cheaper through Amazon and also told me that the repair for that is 1.5 hours and the dealership charges about $160 for the repair per hour. When I asked the service manager how did they get $1500 repair he couldn’t answer the question but did say I needed a new actuator and all the hoses and cables were corroded and gave me back my keys and said if I don’t want to repair there then I don’t have to when I went home to fix the part myself which took me roughly 35 minutes, none of the hose or cables had been corroded. Also the tension on the lug nuts were so tight I needed a breaker bar to remove them. I was looking at the front shock that was “replaced new” a month prior. They told me that it needed to be repaired because it was damaged. Charge me $2000 for a brand new shock and upon inspection, The shock had the amount of wear that the other three shocks had and did not appear to be new whatsoever. I questioned the service manager, and I sent him a picture and he said I’m not at work I’ll look at it later, and after one week, I still have not heard from them. More
by Deadpoolnurse
Employees Worked With
JC
August 21, 2023
Dawn Wall is the most efficient service writer I have dealt with. Very efficient. Knows what is going on. Gave me an accurate time required for my service. dealt with. Very efficient. Knows what is going on. Gave me an accurate time required for my service. More
by jackbreitling
Employees Worked With
Dawn Wall
August 15, 2023
I used the mobile service. They came to my house and fixed the shifter stuck in reverse. Mr Bershears was very cordial and knowledgeable. He had the cable repaired in 20-30 m They came to my house and fixed the shifter stuck in reverse. Mr Bershears was very cordial and knowledgeable. He had the cable repaired in 20-30 minutes. I will definitely use Gene Messer Ford again!! More
by terrilldeemitchell
Employees Worked With
SERVICE: Danny, Gary, Mr Bershears.
August 10, 2023
Very kind quick and efficient When I was told by another dealership, nothing was wrong They managed to fix my problem and another problem I didn't even know I had. dealership, nothing was wrong They managed to fix my problem and another problem I didn't even know I had. More
by jenn torres
Employees Worked With
Jeremy
