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Gene Messer Ford of Amarillo
Amarillo, TX
478 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 478 reviews
September 20, 2023
Best dealership ever! Completely concerned with making it easier on me and are able to do so much more for customer service and now I’m a customer for life. Completely concerned with making it easier on me and are able to do so much more for customer service and now I’m a customer for life. More
by Psgrigsby01
Employees Worked With
Ryan
September 01, 2023
Never pushy and always makes fair offers on trade ins. Always has good selection to choose from. Chase is very knowledgeable on vehicles and setting up vehicle/phone applications. Always has good selection to choose from. Chase is very knowledgeable on vehicles and setting up vehicle/phone applications. More
by jay
Employees Worked With
Chase
September 01, 2023
Parts and Service both provided professional, knowledgeable and courteous service. Well done. Thanks to all involved. knowledgeable and courteous service. Well done. Thanks to all involved. More
by mattfoster13@yahoo.com
Employees Worked With
Steve in parts. Dave, Jeremy (I think) in Service and the Service Manager (I think).
September 01, 2023
I’ve never had problems. 60,000 mile service and front wheel lug nuts were loose driving off the lot. Pulled over in traffic and had to hand tighten lug nuts to return to dea 60,000 mile service and front wheel lug nuts were loose driving off the lot. Pulled over in traffic and had to hand tighten lug nuts to return to dealership. Service employee was advised and showed concern and had mechanic fix his error. I asked for another person or supervisor to inspect wheel and wheel studs for damage that being I was preparing for a trip out of state. It was reported to me I caught the issue before damage occurred and service manager voiced to the service employee to tell me if I had any issues with the front wheel it would be taken care of. Not one time did the service manager or supervisor make any contact with me. I feel that I could have been seriously injured in an accident because the lack of a safety inspection of the mechanic. My safety and loyalty to the dealership meant nothing and was a formality. Truly disappointing today’s interaction or lack of interaction with supervisors. Service employee cared and was prompt about resolving the issue. More
by adam
Employees Worked With
Unknown
August 31, 2023
This is the nicest Ford shop in Amarillo , they do good work , I don't like pulling into their shop and being ignored , You have to pull into their shop and go inside to ask for help , it didn't use to be work , I don't like pulling into their shop and being ignored , You have to pull into their shop and go inside to ask for help , it didn't use to be that way , You were greeted as soon as You drove in , now it's a guess which 1 out of 4 will help You , 3 hours for an oil change today , at least the service writer apologized for the wait. More
by williamsonnorman4@gmail.com
Employees Worked With
Didn't catch His name , young white man.
