Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.7
545 Reviews
Call Dealership (877) 315-7172

3400 Soncy Rd.

Amarillo, TX

79119

Directions

By Type

Showing 545 reviews

January 20, 2024

We would not recommend this dealer at all and would tell anyone looking to purchase a car from them read the unanswered complaints on theBetter Business Bureau website. They sold a car to us and we made a c More

by tx25jay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris
Report | Print
Apr 06, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 04, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for sharing your experience with us. It's concerning to hear about the issues you faced after purchasing your vehicle and the lack of response to your complaint. Your feedback is crucial, and I apologize for any inconvenience or frustration this has caused. I am committed to using your case as a learning opportunity to ensure better service in the future. If you could please contact me, I would appreciate the opportunity to discuss this matter further and work towards a resolution. Shane Qualls General Manager squalls@genemesser.com

January 19, 2024

Our salesman Omar Sanchez was the best. He worked with us without a lot of sales pressure. The finance manager found us the best interest rate. The whole process was quick and easy. More

by Sanman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Sanchez
Report | Print
Jan 25, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your positive feedback! We're thrilled to hear that Omar was the best and worked with you without a lot of sales pressure. It's great that the finance manager found you the best interest rate and the whole process was quick and easy. We appreciate your business and look forward to serving you again!

January 18, 2024

Got my truck in quickly and did a great job! I would highly recommend them. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
Jan 23, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a quick and great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 18, 2024

Best dealership i been to this my second time trading with Gene messer and Chris as are sales man he’ does everything thing he can for you to get the deal you want. More

by dwnvega13@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris , Shane , Finance person
Report | Print
Jan 24, 2024 -

Gene Messer Ford of Amarillo responded

We're thrilled to hear that you consider Gene Messer the best dealership and that Chris, your salesperson, has provided excellent service during your second trade with them. It's great to know that Chris goes the extra mile to ensure you get the deal you want. Thank you for choosing Gene Messer, and we appreciate your positive feedback. We look forward to serving you again in the future!

January 17, 2024

Great experience and a lot of help and support. Made sure I knew everything I needed and helped me get everything extra set up. Everyone was super polite and nice. More

by Wall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Joseph and Dustin Kidd
Report | Print
Jan 21, 2024 -

Gene Messer Ford of Amarillo responded

We're thrilled to hear that you had a great experience with a lot of help and support. It's wonderful that we made sure you knew everything you needed and assisted in getting everything extra set up. Polite and nice interactions make the experience even better. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 16, 2024

Very competent kept informed. Great service tech. They got it out in a timely manner More

by Jgarner48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.C.
Report | Print
Jan 18, 2024 -

Gene Messer Ford of Amarillo responded

We are pleased to hear that you had a positive experience with competent and informed service, as well as a great service tech. Timely service is always a plus. We appreciate your business. We are excited to help you in the future.

January 16, 2024

The service department does a great job with customer service and completing the vehicle maintenance as promised. More

by Wab01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
Report | Print
Jan 18, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 16, 2024

Service department seems to have improved in the last few months. Jeremy is a great advisor. I appreciate his care and concern! More

by LLD
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jan 19, 2024 -

Gene Messer Ford of Amarillo responded

It's wonderful to hear that you've noticed an improvement in our service department in the last few months and that Jeremy, your service advisor, has been great. Safe travels and continued satisfaction with the service for your vehicle!

January 16, 2024

The salesman did a really great job. He was not insisting like other salesman do. He let me take my time looking. Thomas Hubbard is the salesman I recommend. More

by Susana
Recommend Dealer
Yes
Employees Worked With
Thomas Hubbard
Report | Print
Jan 18, 2024 -

Gene Messer Ford of Amarillo responded

It's wonderful to hear that your salesman, Thomas, did a great job and gave you the space and time to look around without being insistent. A patient and accommodating approach can significantly enhance the car-buying experience. Thank you for recommending Thomas. Congratulations on your new vehicle!

January 16, 2024

Did a great job changing oil and rotating the tires. Appreciate the good work on my truck More

by Drlehrman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
Report | Print
Jan 18, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

1
...
33
34
35
...
55