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Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.7
478 Reviews
Call Dealership (877) 315-7172

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 478 reviews

October 10, 2023

Absolutely great. Great Service. Took time to explain problem. Expidited repairs Assisted with rental car This is how a service dept. should be run Ryan Ethier c More

by lwkoil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ethier
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Oct 12, 2023 -

Gene Messer Ford of Amarillo responded

It's fantastic to hear that you had an absolutely great experience and that Ryan provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 06, 2023

Very professional, and knowledgeable. Honest, explained the work required. Service done within good time frame. Appreciate his service. More

by Lucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian
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Oct 10, 2023 -

Gene Messer Ford of Amarillo responded

We are thrilled to have provided you with a professional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 05, 2023

The service on my Expedition was handled in a very professional and timely way today! More

by cheryladaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Pollard
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Oct 06, 2023 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a professional and timely experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 03, 2023

Came in for a battery for my 2010 edge- waited for 2 hours, then was informed they didn’t have a battery in stock. More

by Jothsh7
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny
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Oct 16, 2023 -

Gene Messer Ford of Amarillo responded

Thank you for bringing this to my attention. I apologize for the long wait time and lack of communication. I would like an opportunity to fix this and to earn your business, please contact me at squalls@genemesser.com. I look forward to speaking with you. Shane Qualls, General Manager

October 02, 2023

They got my oil change done quicker than expected. I did not have an appointment, but Jeremy got the process started as quickly as if I had one. More

by robmack55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Oct 04, 2023 -

Gene Messer Ford of Amarillo responded

We are thrilled that Jeremy exceeded your expectations with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

September 28, 2023

Service is outstanding. Jeremy the Lincoln rep is great with communication and getting things done. Dealer will text you or call you when the vehicle is ready and the servic More

by Peter K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chastain
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Oct 03, 2023 -

Gene Messer Ford of Amarillo responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Jeremy the Lincoln went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 27, 2023

Job was done in less time than expected. They even cleaned the area worked on after the job was done. More

by MustangBud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
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Sep 29, 2023 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 25, 2023

Customer focused dealership. The work is always done quickly and completely. I am always treated as a valuable customer. More

by George M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy, Gary
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Sep 26, 2023 -

Gene Messer Ford of Amarillo responded

It's truly wonderful to hear that you had an amazing experience with Gene Messer Ford Amarillo. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 23, 2023

Have always been timely and prepared when repairs are needed and do a great job with my service needs More

by lth20bac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lincoln service rep
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Sep 26, 2023 -

Gene Messer Ford of Amarillo responded

Thank you for choosing Gene Messer Ford Amarillo! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!

September 23, 2023

Easy to set an online appointment - timely sign in process / all work completed to expected standard More

by rs_plum2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Sep 26, 2023 -

Gene Messer Ford of Amarillo responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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