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Gene Messer Ford of Amarillo

Amarillo, TX

4.7
609 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 609 reviews

March 24, 2025

Excellent service, friendly and helpful staff. Jason was especially helpful and service was prompt. Thank you More

by gazzerace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Mar 28, 2025 -

Gene Messer Ford of Amarillo responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 21, 2025

Salesmen were great! Overall experience was great. Everyone did an awesome job. Would recommend the dealership to anyone! More

by tammy.oliver1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce
Mar 22, 2025 -

Gene Messer Ford of Amarillo responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 21, 2025

Fantastic customer service, Very trustworthy and were able to get me in and show me exactly what i wanted with no problems or disrespectful comments. Todd Nelson was amazing and didn’t try to sell me som More

by halostar2006
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Nelson
Mar 22, 2025 -

Gene Messer Ford of Amarillo responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 20, 2025

Love these guys specially Todd Nelson, he is the only guy I would ever buy a truck from. More

by electronslayer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Nelson
Mar 22, 2025 -

Gene Messer Ford of Amarillo responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 18, 2025

They got with me about the car we were interested in promptly, and worked hard to get us the deal we were happy with. More

by Jrmia28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, AJ, Mark, and Jeff
Mar 22, 2025 -

Gene Messer Ford of Amarillo responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 17, 2025

My service advisor was very unhelpful, and didn't let me know for 10 days that he hadn't talked to the dealership with my extended warranty until I went to pick up my car, and then they wouldn't release it More

by Ookykabuki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Roach
Mar 20, 2025 -

Gene Messer Ford of Amarillo responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. Shane Qualls General Manager Gene Messer Ford Amarillo squalls@genemesser.com

March 14, 2025

I needed to have my F150 serviced while en route from the East coast to California and I couldn’t be more pleased with the work performed by Gene Messer Ford. The staff was exceptionally helpful and the job More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Mar 18, 2025 -

Gene Messer Ford of Amarillo responded

Joe, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Amarillo! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 13, 2025

So far so good on the work. I like to give it a week of daily driving and see if the work is still holding up. Wish they would try to find ways to help people save money. Ev More

by Chemcoach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Mar 15, 2025 -

Gene Messer Ford of Amarillo responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2025

The service department was very friendly and helpful. Helped navigate my prepaid service plan, came and picked up my vehicle and delivered it back to me when the work was completed. Both gentlemen I felt More

by Bill Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Celaya, Jason Smith
Mar 16, 2025 -

Gene Messer Ford of Amarillo responded

Hi Bill, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Amarillo! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 12, 2025

They are always quick and they tell it like it is. I'll be coming back. More

by Timroach.tr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Roach
Mar 14, 2025 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.