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Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.7
478 Reviews
Call Dealership (877) 315-7172

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 478 reviews

January 21, 2024

Professional and helpful. They were able to take care of my factory recalls in a timely manner. More

by kristambryan0474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian
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Jan 23, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 21, 2024

this dealership tries to meet the needs of the customer in the best possible way. More

by Oshearer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gabehart
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Jan 23, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

Repaired the back camera as scheduled. Also did a multi point check on the vehicle and it needed an air cleaner. I appreciated also being take to work that morning More

by jbcrowley22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get the names
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Jan 23, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 20, 2024

We would not recommend this dealer at all and would tell anyone looking to purchase a car from them read the unanswered complaints on theBetter Business Bureau website. They sold a car to us and we made a c More

by tx25jay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris
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Apr 06, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 04, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for sharing your experience with us. It's concerning to hear about the issues you faced after purchasing your vehicle and the lack of response to your complaint. Your feedback is crucial, and I apologize for any inconvenience or frustration this has caused. I am committed to using your case as a learning opportunity to ensure better service in the future. If you could please contact me, I would appreciate the opportunity to discuss this matter further and work towards a resolution. Shane Qualls General Manager squalls@genemesser.com

January 19, 2024

Our salesman Omar Sanchez was the best. He worked with us without a lot of sales pressure. The finance manager found us the best interest rate. The whole process was quick and easy. More

by Sanman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Sanchez
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Jan 25, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your positive feedback! We're thrilled to hear that Omar was the best and worked with you without a lot of sales pressure. It's great that the finance manager found you the best interest rate and the whole process was quick and easy. We appreciate your business and look forward to serving you again!

January 18, 2024

Got my truck in quickly and did a great job! I would highly recommend them. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Jan 23, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a quick and great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 18, 2024

Best dealership i been to this my second time trading with Gene messer and Chris as are sales man he’ does everything thing he can for you to get the deal you want. More

by dwnvega13@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris , Shane , Finance person
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Jan 24, 2024 -

Gene Messer Ford of Amarillo responded

We're thrilled to hear that you consider Gene Messer the best dealership and that Chris, your salesperson, has provided excellent service during your second trade with them. It's great to know that Chris goes the extra mile to ensure you get the deal you want. Thank you for choosing Gene Messer, and we appreciate your positive feedback. We look forward to serving you again in the future!

January 17, 2024

Great experience and a lot of help and support. Made sure I knew everything I needed and helped me get everything extra set up. Everyone was super polite and nice. More

by Wall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Joseph and Dustin Kidd
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Jan 21, 2024 -

Gene Messer Ford of Amarillo responded

We're thrilled to hear that you had a great experience with a lot of help and support. It's wonderful that we made sure you knew everything you needed and assisted in getting everything extra set up. Polite and nice interactions make the experience even better. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 16, 2024

Very competent kept informed. Great service tech. They got it out in a timely manner More

by Jgarner48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.C.
Report | Print
Jan 18, 2024 -

Gene Messer Ford of Amarillo responded

We are pleased to hear that you had a positive experience with competent and informed service, as well as a great service tech. Timely service is always a plus. We appreciate your business. We are excited to help you in the future.

January 16, 2024

The service department does a great job with customer service and completing the vehicle maintenance as promised. More

by Wab01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
Report | Print
Jan 18, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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