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Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.7
478 Reviews
Call Dealership (877) 315-7172

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 478 reviews

February 21, 2024

They were quick resolving the issue, with great quality service, as always. Thank you JC More

by tammie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC in service, Jose was the tech
Report | Print
Feb 24, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your positive feedback! We're thrilled to hear that the issue was quickly resolved with great quality service. We'll be sure to pass on your appreciation to JC. We appreciate your business and look forward to providing excellent service in the future. Thank you for choosing us!

February 20, 2024

They worked hard to make sure my car was repaired correctly. It took 70 days to do the work. I appreciate all Hal did. Damien was my case manager and he kept us informed with everything going on. It More

by ljworsham
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien, Hal
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Feb 21, 2024 -

Gene Messer Ford of Amarillo responded

We appreciate your understanding and patience during the 70-day process of repairing your car. It's great to hear that our team, especially Hal and Damien, worked hard to ensure the correct repair and kept you informed throughout. Thank you for choosing us, and we're glad to have been of service!

February 16, 2024

I was traveling through Amarillo when I had vehicle troubles. I had my truck towed to Ford and they looked at it first thing in the morning. They had me back on the road by early afternoon. Damian was More

by zach.michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian Gregor
Report | Print
February 15, 2024

They were knowledgeable and friendly. They were willing to answer all of our questions about our service. More

by shannonlanex3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian Gregor
Report | Print
Feb 17, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a knowledgeable and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 15, 2024

The service department rocks at gene Messer! I called and spoke to JC ( service Manager ) needing to get my car in today. Not only did he get it in he Also got it out with a two hour turn around More

by PISSED OFF ED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JCand entire crew
Report | Print
Feb 17, 2024 -

Gene Messer Ford of Amarillo responded

It's fantastic to hear about the exceptional service you received from JC and the service department at Gene Messer Ford Amaril!o We're glad they could accommodate your needs, provide a quick turnaround, and address the issues with your car effectively. It's great that they are going above and beyond to assist you with a payment plan through Sunbit. We'll make sure to pass along your gratitude to JC and the entire service team. Thank you for being a loyal customer and sharing your positive experience. We appreciate your business, and we look forward to serving you again in the future!

Feb 17, 2024 -

PISSED OFF ED responded

Thanks for the nice response! It's nice to know that upper mgm hears each and every response .Its refreshing to know we are heard when we respond to surveys. This interaction between myself and mgm feels Personal to me ,it leaves me feeling like part of a Family.. Thanks again for your help,Sincerely, Ed Bright a devoted customer.

February 10, 2024

Easy scheduling, quick service. Fair price. Will use again. Frequently sends out coupons. The flowers in Amarillo grow taller because of the abundance of rain. More

by woody2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writers
Report | Print
Feb 13, 2024 -

Gene Messer Ford of Amarillo responded

We appreciate your positive feedback! It's great to hear that you found our scheduling process easy, received quick service at a fair price, and appreciated the occasional coupons. We strive to provide a seamless experience for our customers. Thank you for choosing us, and we look forward to serving you again! Safe travels!

February 06, 2024

Friendly prompt service that will keep my vehicle running for years to come. I will go back for all of my service needs More

by wytnyt15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eugene
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Feb 09, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your positive feedback! We're glad to provide friendly and prompt service for your vehicle. We appreciate your trust in our dealership!

February 05, 2024

Ryan and Rudy worked with me to get my truck fixed at a reasonable price. I am thankful for their help. More

by Musicdgs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Rudy
Report | Print
Feb 08, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 02, 2024

Thomas Hubbard was a great sales rep who answered my many questions! Dustin was very helpful from the finance side of things. The partnership was great and everyone made sure I understood the process! More

by Paytonleigh.julian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Hubbard, Dustin
Report | Print
Feb 08, 2024 -

Gene Messer Ford of Amarillo responded

We're thrilled to hear that Thomas and Dustin provided you with a great experience! It's wonderful that they were helpful in answering your questions and ensuring you understood the process. Thank you for choosing our dealership, and we appreciate your positive review!

January 30, 2024

Excellent customer service. They really care about you and your business. Love the speedy service. More

by Ladytxn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lincoln representative sorry short memory
Report | Print
Feb 01, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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