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Gene Messer Ford of Amarillo

Amarillo, TX

4.7
574 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 574 reviews

July 16, 2024

Great service on my 2010 Ford Edge. Noah was great to work with in the service department!! More

by JW3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Jul 16, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy Noah could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 16, 2024

They were very helpful and they had a lot to look at and was very clean. More

by Trevino.rachel94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Turk
Jul 17, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 16, 2024

Took my 2023 Ford F150 Platinum in on Monday with 3 items they were going to address - 2 were recalls and the 3rd was an issue with the back passenger window (it should be a recall item also, as it has happe More

by missknew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny
Jul 20, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

Jul 26, 2024 -

Gene Messer Ford of Amarillo responded

missknew, Thank you for your feedback about the issues with your service visit this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Shane Qualls General Manager squalls@genemesser.com

July 15, 2024

The service was very thorough and I was very pleased. The shuttle driver was quick and very friendly. More

by Tiffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Jul 16, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2024

Customer Service is Outstanding! Haven't been treated this well in a very long time! Thanks Juan and Victor! More

by tlwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan and Victor
Jul 11, 2024 -

Gene Messer Ford of Amarillo responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Amarillo. We are always more than happy to assist you if anything else comes up. Take care!

July 10, 2024

Very helpful and listen to what my car needs and give car back in a timely manner More

by hw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Jul 11, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 09, 2024

Our sales professional, Chase, did an awesome job on working with us to get a fair deal. From the manager to reception, we received great customer service. Clean modern facilities too. More

by Jepp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Rimel, Cody Mitchell, Jeff Osborne
Jul 10, 2024 -

Gene Messer Ford of Amarillo responded

Hi Jepp, thank you for taking the time to leave a review for us at Gene Messer Ford Amarillo. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!

July 08, 2024

Had my oil changed early this morning at Gene Messer Ford, Amarillo. Very prompt service and with a digital coupon they had sent me, the cost was what I consider to be phenomally low. And Victor, my adv More

by carolynbuccola1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Jul 10, 2024 -

Gene Messer Ford of Amarillo responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

June 23, 2024

Damien in service was awesome unlike others he exceeded my expectations and we will be conducting our issues with him or scheduling with him from here on out !! More

by tonyr9418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
Jun 24, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Amarillo. We hope you have a great day!

June 19, 2024

Fast and friendly service. Gave me a ride to where I needed to go while my car was being serviced. More

by Ceh84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t renember
Jun 20, 2024 -

Gene Messer Ford of Amarillo responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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