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Gene Messer Ford of Amarillo

Amarillo, TX

4.7
477 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 477 reviews

November 15, 2024

We just bought 2 cars from here and it was a great experience working with the salesman! More

by michellesnell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Turk
Nov 18, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

November 15, 2024

Will never use again. My two day diagnosis took more than 5 days after multiple calls. Dropped my car off in October and didn’t even get it back til second week of Novembe More

by Mymomdiedand you had my car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor
Nov 21, 2024 -

Gene Messer Ford of Amarillo responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to an extended wait for your vehicle repair completion. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to h ear more about the details of your experience and how we can improve in the future. Shane Qualls General Manager squalls@genemesser.com

November 14, 2024

Great customer service. They keep me updated on the progress of the repairs. The cost was reasonable also. More

by Sharon S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor, Brandon
Nov 18, 2024 -

Gene Messer Ford of Amarillo responded

Thank you Sharon for taking the time to let us know how we did. We hope you have a great day!

November 13, 2024

Takes forever they had my car seven days for such a simple small fix unbelievable really considering going to another Ford dealership More

by elicruz1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny
Nov 15, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback about the extended wait while having your vehicle repaired. This should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Shane Qualls General Manager squalls@genemesser.com

November 13, 2024

Professional and attentive. Willing to work with me on a deal. Overall, a very good experience More

by RPN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Joseph, jeff
Nov 14, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 13, 2024

Had my car for 2 weeks. Told them to fix the alignment since it was a red item on their checklist. It was not fixed. Wanted to charge over $1000 dollars to replace the ba More

by Steven K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor
Nov 14, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback about experience having your vehicle repaired. This should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit Shane Qualls General Manager squalls@genemesser.com

November 12, 2024

Noah Mendez has been our contact he has done fantastic keeping us up to date More

by clmilner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Mendez
Nov 14, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we're happy to hear you had such a positive experience with Noah! Thank you, and have a fantastic day!

November 09, 2024

Always dependable and has a ride if I need. Also delivered my vehicle back home to me. More

by hicksm5151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Nov 12, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2024

Good job for service. Technician left oil fill plug out and i noticed it was on the hood while leaving the shop. They took it back and rechecked for loose or missing anyt More

by llwebbinwd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uh?
Nov 09, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

November 08, 2024

Great service on my Lincoln. Very professional and kept me up to date on what was done. Highly recommended. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim, Brandon, Jeremy,
Nov 11, 2024 -

Gene Messer Ford of Amarillo responded

Hi Dave, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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