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Gene Messer Ford of Amarillo

Amarillo, TX

4.7
478 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 478 reviews

May 01, 2024

They had a good selection and the process went smoothly. I am enjoying my new vehicle. More

by kerry.kamp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler
May 03, 2024 -

Gene Messer Ford of Amarillo responded

Congratulations on your new vehicle! We're thrilled to have delivered a smooth sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

April 30, 2024

Great service and sales … you can always count on Gene Messer for excellent service and fair pricing More

by Gatorrunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
May 02, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 27, 2024

After I called they got me in the next day but did not check car till the next day and repaired the next day. So two days of a rental car was a little unexpected on top of the repair costs. Tim was very More

by jillwhe0831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Roach
Apr 30, 2024 -

Gene Messer Ford of Amarillo responded

You're welcome! We're glad that Tim kept you informed and that the repair was done according to what you could afford at the time. We understand that unexpected rental car costs can be challenging, and we appreciate your understanding during this process. We're here to ensure your satisfaction and make your experience with us outstanding every time!

April 25, 2024

Wait was a little long but always do good work. Thank you for always giving me great service . More

by Shermancrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Apr 27, 2024 -

Gene Messer Ford of Amarillo responded

You're welcome! We apologize for any wait you experienced but are glad to hear that you consistently receive great service and quality work. Thank you for choosing us!

April 25, 2024

I took my car to Gene Messer Ford for service. They did a thorough job and they completed it in a good time. Service department was friendly and helpful as always. Thanks More

by gawick78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ethier
Apr 28, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 22, 2024

I don’t recommend this dealership to fix your car. I paid them money to only end up taking it to another dealership. They kept my car for over a week and, they had no courtesy cars, so that left me ou More

by Brandy.thomas66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah
Apr 24, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 04, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for bringing your experience to my attention. I apologize for the inconvenience you faced when having your car serviced at our dealership. It's regrettable that we couldn't meet your expectations, and I understand your frustration with the extended time your car was with us and the lack of courtesy cars available. Your feedback is essential, and I would appreciate the opportunity to address your concerns and regain your trust. Please contact me at your earliest convenience. I look forward to speaking with you. Shane Qualls General Manager squalls@genemesser.com

April 20, 2024

They were so helpful in getting me just what I wanted. Everyone was cordial! I can’t say enough about the great service I received! More

by kwill318
Recommend Dealer
Yes
Employees Worked With
Shane Qualls, Thomas Hubbard, Dustin in finance
Apr 23, 2024 -

Gene Messer Ford of Amarillo responded

Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

April 20, 2024

They were kind and very helpful. They got my part and installed it very quickly. More

by brandiep91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Apr 23, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a kind and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 19, 2024

Sales staff good, Jeremy at the repair-shop got me in early but wouldn’t fix the driver and passenger door, he showed me what to do. He manhandled when he diagnosed it and that made it worse. They will More

by currie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy
Apr 23, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 04, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for bringing this to my attention. I apologize for the issues you encountered with the repair process. It's disheartening to hear about the difficulties you faced with scheduling repairs and the unorganized paperwork. Your feedback is invaluable, and I'm committed to addressing your concerns to ensure better communication and service in the future. Please contact me at your earliest convenience to discuss this matter further with the shop management. I look forward to speaking with you. Shane Qualls General Manager squalls@genemesser.com

Jun 05, 2024 -

currie responded

Shane, It has been over a month since I filed this complaint, when can I get if repaired and how does Gene Messer going to pay for it? It is in warranty so it should be covered. Please give me a call. Currie Smith

April 19, 2024

Mark Gonzales and Chris Gabehart took care of us once again. We bought air son his first car. I’ve been buying cars through Mark since 1992. I won’t go anywhere else and I’ve known Chris since he was fir More

by cflyingelk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Gonzales and Chris Gabehart
Apr 20, 2024 -

Gene Messer Ford of Amarillo responded

It's great to hear about your long-standing relationship with Mark and your positive experience at our dealership! Your trust in Mark since 1992 and your continued satisfaction with his service speak volumes about his dedication to customer satisfaction. It's also nice to hear about your connection with Chris and how smoothly the entire process went, from notifying Mark to the quick turnaround time. Here's to your son enjoying his first car!

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