Gene Messer Ford of Amarillo

They did a nice job of keeping me in the loop as they were working on my vehicle by sending videos of the progress. were working on my vehicle by sending videos of the progress. More

Service department was great. Rudy runs a great respectful crew! They made sure to take care of us . Rudy runs a great respectful crew! They made sure to take care of us . More

Listened to what we wanted. Didn’t pressure us into making a decision. Thomas was great sales rep. Thank you Didn’t pressure us into making a decision. Thomas was great sales rep. Thank you More

Quick service, very detailed info. Service department took good care of us and our vehicle Service department took good care of us and our vehicle More

We bought the vehicle there and purchased an extended warranty. After almost a year and about 6,000 miles they fixed what happened. They may have missed a thing or two at the original owner-switch inspec warranty. After almost a year and about 6,000 miles they fixed what happened. They may have missed a thing or two at the original owner-switch inspection. Making it good. More

I always get great personalized service on my truck - Jeremy is always efficient and conscientious, as if it was his own vehicle. Jeremy is always efficient and conscientious, as if it was his own vehicle. More

I had my transmission rebuilt by the service department and they did an excellent job and they did an excellent job More

It was a really good experience from start to finish. The salesperson AJ was helpful, but not pushy. He had the two trucks I wanted to test drive ready when we came in, and sold us one of them. We had The salesperson AJ was helpful, but not pushy. He had the two trucks I wanted to test drive ready when we came in, and sold us one of them. We had a trade in, and we didn’t get quite what we wanted for it. It needed a bed liner which was going to be an extra expense for, and they included it in price to seal the deal. The folks we dealt with AJ the sales person, and Josh from finance were pleasant people. We would definitely buy from Gene Messer again, as well as share our good experience with others. More

Friendly , knowledgeable , thorough, considerate, accommodating. They have a comfortable place to wait and a big thanks to Danny who kept me updated. accommodating. They have a comfortable place to wait and a big thanks to Danny who kept me updated. More

Disappointed. Usually excellent service but not yesterday. My Lincoln Aviator was serviced & 4 new tires installed. The advisor communicated well during the mornin Usually excellent service but not yesterday. My Lincoln Aviator was serviced & 4 new tires installed. The advisor communicated well during the morning but no notification was given when my car was ready to be picked up. I repeatedly called service advisor & left messages. Still no communication car was ready. I did finally speak with a foreign man at the appointment desk who told me I was third person he knew of who had no calls of work being completed for pick up. So, my husband and I drove to Gene Messer after 6pm; lights were out in service center. I found my freshly washed car unlocked and parked in lot outside service center. Fortunately, I saw an employee leaving a side door to service center. He was a Ford advisor named Noah but he offered to help me pay and gave me keys to my car (there were other keys/paperwork on Lincoln advisor’s desk). Would my unlocked car have sat on lot overnight if I had not driven to dealership after hours and found Noah? I’m disappointed BUT thankful for Noah going “above and beyond” for me. Kudos to Noah! More