Gene Messer Ford of Amarillo

My husband and I trust Gene Messer Ford for all of our vehicles. Everyone is kind and helpful. We trust the service technicians to do a great job. Our service rep Figo was very helpful today. vehicles. Everyone is kind and helpful. We trust the service technicians to do a great job. Our service rep Figo was very helpful today. More

When I take my vehicles to get repaired, they do the work in a timely manner and take care of the problem in a timely manner and take care of the problem More

Really failed to effectively communicate. I was promised they would call me be back and then they never return the phone call as promised. I was promised they would call me be back and then they never return the phone call as promised. More

Very good salesman. Good to show how the car operates Not real happy with trade in value but did understand Good to show how the car operates Not real happy with trade in value but did understand More

Very professional, explained everything very clearly. Damion was very helpful and did a great job explaining everything…. Damion was very helpful and did a great job explaining everything…. More

Jeremy took great care of me and had my recall fixed faster than anticipated. Will continue to use them for future needs. faster than anticipated. Will continue to use them for future needs. More

Easy to work with. Communication was excellent. Service was top notch. Will drink there again. Communication was excellent. Service was top notch. Will drink there again. More

Everyone was very nice and helpful. We have to bring our used car that we purchased back in for a windshield. I wish our sales guy would have waited to let us know when it was totally r We have to bring our used car that we purchased back in for a windshield. I wish our sales guy would have waited to let us know when it was totally ready. More

I’ve only been there for service and everything about the work was great. They go out of their way to make sure I was satisfied. work was great. They go out of their way to make sure I was satisfied. More

Poor communication with the service team. Every time you call, it goes to voicemail , a voicemail that does not even mention whose mailbox it is. Could not get updates , kept being told the Every time you call, it goes to voicemail , a voicemail that does not even mention whose mailbox it is. Could not get updates , kept being told they would , and never got it back. Very frustrating , as in , will probably never buy a Ford or Lincoln product again in the future , due to the poor service from the service center More