Gene Messer Ford of Amarillo

Tim stayed in contact with me letting me what steps they were taking to repair my car. Very friendly and fast service. were taking to repair my car. Very friendly and fast service. More

Courteous, professional and friendly. I expected my repair to take at least a week and the next day they called and told me my truck was ready. It turned out to be a cam phaser replacemen I expected my repair to take at least a week and the next day they called and told me my truck was ready. It turned out to be a cam phaser replacement. More

Noah was very helpful. He kept me updated and got me in a rental car without any effort on my part. I had warranty work done and they got it all done in 2 weeks. That inclu He kept me updated and got me in a rental car without any effort on my part. I had warranty work done and they got it all done in 2 weeks. That includes the diagnoses and fix. Overall a good experience and no headaches. Thanks Noah. More

Jeremy helped us with the issues we had. My car looked great when we picked it up. Appreciate the great service! My car looked great when we picked it up. Appreciate the great service! More

Courteous professional clean waiting area. Kept informed during the appointment Will definitely return for service Kept informed during the appointment Will definitely return for service More

I’ve been to this dealership a few times. The service wait time is very long. It took about 2 weeks to get to my car. This time they lost my key and had to program a new one which was free of The service wait time is very long. It took about 2 weeks to get to my car. This time they lost my key and had to program a new one which was free of charge, but I was there for over an hour, close to an hour and a half, waiting for it to be programmed. More

We were traveling from Durango Co to Nashville Tn, the check engine light came on while climbing a mountain in Albuquerque, we pulled over and called our Ford dealer in Nashville they diagnosed check engine light came on while climbing a mountain in Albuquerque, we pulled over and called our Ford dealer in Nashville they diagnosed the problem indicating that a # 2 cylinder was misfiring. We were able to arrive in Amarillo Friday evening, we called Gene Messer Ford. Noah, the Service representative advised us to bring the vehicle in the morning. They resolved the problem in a very reasonable amount of time. Noah and the service personnel were extremely helpful and nice l would highly recommend your dealership to anyone. More

The process was smooth and easy. it was pretty quick too. Todd Nelson helped us with a ford explorer platinum edition that is just perfect! He really cares about his customers! He m it was pretty quick too. Todd Nelson helped us with a ford explorer platinum edition that is just perfect! He really cares about his customers! He made sure we were comfortable with all the technology and even followed up a couple of days later to make sure we were happy with our purchase. More

Very professional and courteous. Explained service process and gave updates as work was being done. Explained service process and gave updates as work was being done. More

We bought this Lincoln a year ago. It is still under warranty. The service dept. would not return calls even if they promised to call. Had me show up early on a Saturday morning so it It is still under warranty. The service dept. would not return calls even if they promised to call. Had me show up early on a Saturday morning so it could be out that day only to show up where no one knew why I was dropping it off. They keep another week. I would have to go up there because my phone calls were screen and I would get no return calls. This last month it has been there two weeks with it not being repaired. I have asked the representative twice for the service manager to call me, no call backs. I love my Lincoln but would never buy another based on our Lincoln dealership. More