Gene Messer Ford of Amarillo

Always very courteous and responsive. Service reps are always very proactive, knowledgeable, I feel they look out for the customer. Service reps are always very proactive, knowledgeable, I feel they look out for the customer. More

My advisor did an excellent job in helping me with my issue. I was very satisfied issue. I was very satisfied More

Good service. Keep up the good work. Would recommend anybody for service on your vehicle. Keep up the good work. Would recommend anybody for service on your vehicle. More

Great dealership to purchase a new vehicle. Service department personnel are knowledgeable and prompt with service or repairs. Service department personnel are knowledgeable and prompt with service or repairs. More

Noah in the service department was very professional, and kept us updated on our repair through out the process. They also were able to get our repair done a few days early! kept us updated on our repair through out the process. They also were able to get our repair done a few days early! More

Most frustrating service department I have ever dealt with. Would definitely affect my decision to buy a vehicle from Ford in the future. Don’t think it is the fault of our Service Tech. But the gener with. Would definitely affect my decision to buy a vehicle from Ford in the future. Don’t think it is the fault of our Service Tech. But the general philosophy and lack of reasoning to schedule vehicles in a manner that benefits the customer is not customer-oriented. And they refuse to repair a defective part that the dealership installed before we purchased the vehicle. More

Their service department never returns phone calls. Part of customer service is to at least touch base with a customers whether you have good news or bad news, but they never called me. I always had to Part of customer service is to at least touch base with a customers whether you have good news or bad news, but they never called me. I always had to call them back. More

Tim stayed in contact with me letting me what steps they were taking to repair my car. Very friendly and fast service. were taking to repair my car. Very friendly and fast service. More

Courteous, professional and friendly. I expected my repair to take at least a week and the next day they called and told me my truck was ready. It turned out to be a cam phaser replacemen I expected my repair to take at least a week and the next day they called and told me my truck was ready. It turned out to be a cam phaser replacement. More

Noah was very helpful. He kept me updated and got me in a rental car without any effort on my part. I had warranty work done and they got it all done in 2 weeks. That inclu He kept me updated and got me in a rental car without any effort on my part. I had warranty work done and they got it all done in 2 weeks. That includes the diagnoses and fix. Overall a good experience and no headaches. Thanks Noah. More