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Gene Messer Ford of Amarillo

Amarillo, TX

4.7
478 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 478 reviews

July 22, 2024

Very friendly and helpful. Was very pleased with the service, and they took me home and picked me up when the service was completed. More

by rumbaughkathleen363@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Jul 26, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we appreciate your positive review about your recent experience with us! Until the next time we meet, take care!

July 22, 2024

Traveling and had a problem. Danny met me in the driveway almost immediately and said he would get right on it and that's exactly what he did. We were back on the road in two hou More

by eastonmi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jul 26, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 18, 2024

Tim Roach is a great Service Advisor. He always makes sure my vehicle is taken care of. More

by clking9mm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Roach
Jul 19, 2024 -

Gene Messer Ford of Amarillo responded

Hi, thanks for your praise and kind comments about Tim. Please don't hesitate to reach out if there's anything additional we can do for you.

July 17, 2024

Was a quick and easy process and David Smith my sales person was wonderful in making the deal happen! More

by hayter64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Smith
Jul 18, 2024 -

Gene Messer Ford of Amarillo responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Amarillo. We are always more than happy to assist you if anything else comes up. Take care!

July 16, 2024

Took my 2023 Ford F150 Platinum in on Monday with 3 items they were going to address - 2 were recalls and the 3rd was an issue with the back passenger window (it should be a recall item also, as it has happe More

by missknew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny
Jul 20, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

Jul 26, 2024 -

Gene Messer Ford of Amarillo responded

missknew, Thank you for your feedback about the issues with your service visit this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Shane Qualls General Manager squalls@genemesser.com

July 16, 2024

Great service on my 2010 Ford Edge. Noah was great to work with in the service department!! More

by JW3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Jul 16, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy Noah could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 16, 2024

They were very helpful and they had a lot to look at and was very clean. More

by Trevino.rachel94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Turk
Jul 17, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 15, 2024

The service was very thorough and I was very pleased. The shuttle driver was quick and very friendly. More

by Tiffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Jul 16, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2024

Very helpful and listen to what my car needs and give car back in a timely manner More

by hw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Jul 11, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 10, 2024

Customer Service is Outstanding! Haven't been treated this well in a very long time! Thanks Juan and Victor! More

by tlwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan and Victor
Jul 11, 2024 -

Gene Messer Ford of Amarillo responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Amarillo. We are always more than happy to assist you if anything else comes up. Take care!

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