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Gene Messer Ford of Amarillo

Amarillo, TX

4.7
478 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 478 reviews

August 09, 2024

Noe and Chris were very helpful and I never felt pushed or pressured. I came away very satisfied from this experience. All my questions were answered and I was very happy driving away in my new Ford Escape More

by eldim0947
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe, Chris
Aug 10, 2024 -

Gene Messer Ford of Amarillo responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Amarillo. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2024

Thanks to the wonderful staff at Gene Messer Ford (Amarillo), purchasing a new car went smoothly and we felt confident in our choice to purchase a car there. We appreciated the honesty and kindness w More

by shandra.rousseau
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Smith, John Simikian, Jared Minyard, Josh Leathers
Aug 10, 2024 -

Gene Messer Ford of Amarillo responded

Hello Shandra, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Amarillo. Thanks again for the recommendation, and have an amazing day!

August 09, 2024

Trustworthy and Damian went out of his way to help me out.! I need three more words More

by Hbep451Harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Go back and look at the invoice, I know Damian, the service writer and Rudy the Service Manager. They are both very good at their jobs!!!
Aug 10, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we are glad we could help! Thank you, and have a fantastic day!

August 09, 2024

Best experience I’ve had. David was ready to show me several options, right when I got to the dealership. Every option was within my price range and exactly what we spoke abou More

by krish_0413
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Smith
Aug 11, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.

August 07, 2024

Thank you. I was very well taken care of. Jeremy is very kind. I appreciate. More

by jmfssf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Aug 10, 2024 -

Gene Messer Ford of Amarillo responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Amarillo! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 06, 2024

Danny Pollard provides fantastic service, and everyone else there is friendly. Additionally, their service techs are great. More

by Kirk Hayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Pollard
Aug 09, 2024 -

Gene Messer Ford of Amarillo responded

Hello Kirk, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Amarillo. We are always more than happy to assist you if anything else comes up. Take care!

August 06, 2024

This is not what I want to spend time on. In my view it is worthless. More

by texgrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Aug 13, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback. I understand your frustration and apologize for your experience not meeting your expectations. I would like to use your case as a learning opportunity to improve our services. Could you please contact me so we can discuss this further? Shane Qualls General Manager squalls@genemesser.com

August 05, 2024

Prompt and courteous service on my F150 recall. Had a little up sale or would have been 5 stars. More

by dwsmith3006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Aug 09, 2024 -

Gene Messer Ford of Amarillo responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 02, 2024

We had a great buying experience from Gene Messer Ford Amarillo. Levi Thomas was knowledgeable about the vehicle and answered all of our questions. More

by dsnell66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Levi Thomas
Aug 02, 2024 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 02, 2024

People were very courteous and nice. The communication wasn’t the best. Was told to let them check and they would get back with me This didn’t happen. I was disappointed in that they h More

by Pampafire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryann
Aug 13, 2024 -

Gene Messer Ford of Amarillo responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Shane Qualls General Manager squalls@genemesser.com

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