Gene Messer Ford of Amarillo

I had my transmission rebuilt by the service department and they did an excellent job and they did an excellent job More

It was a really good experience from start to finish. The salesperson AJ was helpful, but not pushy. He had the two trucks I wanted to test drive ready when we came in, and sold us one of them. We had The salesperson AJ was helpful, but not pushy. He had the two trucks I wanted to test drive ready when we came in, and sold us one of them. We had a trade in, and we didn’t get quite what we wanted for it. It needed a bed liner which was going to be an extra expense for, and they included it in price to seal the deal. The folks we dealt with AJ the sales person, and Josh from finance were pleasant people. We would definitely buy from Gene Messer again, as well as share our good experience with others. More

Friendly , knowledgeable , thorough, considerate, accommodating. They have a comfortable place to wait and a big thanks to Danny who kept me updated. accommodating. They have a comfortable place to wait and a big thanks to Danny who kept me updated. More

Disappointed. Usually excellent service but not yesterday. My Lincoln Aviator was serviced & 4 new tires installed. The advisor communicated well during the mornin Usually excellent service but not yesterday. My Lincoln Aviator was serviced & 4 new tires installed. The advisor communicated well during the morning but no notification was given when my car was ready to be picked up. I repeatedly called service advisor & left messages. Still no communication car was ready. I did finally speak with a foreign man at the appointment desk who told me I was third person he knew of who had no calls of work being completed for pick up. So, my husband and I drove to Gene Messer after 6pm; lights were out in service center. I found my freshly washed car unlocked and parked in lot outside service center. Fortunately, I saw an employee leaving a side door to service center. He was a Ford advisor named Noah but he offered to help me pay and gave me keys to my car (there were other keys/paperwork on Lincoln advisor’s desk). Would my unlocked car have sat on lot overnight if I had not driven to dealership after hours and found Noah? I’m disappointed BUT thankful for Noah going “above and beyond” for me. Kudos to Noah! More

They were very prompt and went above and beyond to find what all was wrong with my car and to fix everything. Good communication. what all was wrong with my car and to fix everything. Good communication. More

I appreciate Ryan in service, he always takes the time to make sure that my pickup is taken care of and is ready for me and treats me like I am his only customer!! make sure that my pickup is taken care of and is ready for me and treats me like I am his only customer!! More

Great service. They came out to my work and did the warranty work on my truck right there in the parking lot. This was so convenient. They came out to my work and did the warranty work on my truck right there in the parking lot. This was so convenient. More

They got my car right in and out in a hour for oil change, tire rotation and complete checkup. My service rep, Ryan Ethier is the best! change, tire rotation and complete checkup. My service rep, Ryan Ethier is the best! More

There service department is excellent and Noah was very kind and explained things well. He even called me later with a quote for additional labor and parts for another issue. kind and explained things well. He even called me later with a quote for additional labor and parts for another issue. More

GM Ford has an A+ service department. I have complete confidence in Danny and all of the techs. I have complete confidence in Danny and all of the techs. More