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Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.8
836 Reviews
Call Dealership (806) 355-7471
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3400 Soncy Rd.

Amarillo, TX

79119

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Showing 836 reviews

October 31, 2025

Very good salesman. Good to show how the car operates Not real happy with trade in value but did understand More

by Tommy.st.clair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
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October 31, 2025

Really failed to effectively communicate. I was promised they would call me be back and then they never return the phone call as promised. More

by XFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah
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October 24, 2025

Very professional, explained everything very clearly. Damion was very helpful and did a great job explaining everything…. More

by rickcornelison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damion
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Oct 27, 2025 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 23, 2025

Jeremy took great care of me and had my recall fixed faster than anticipated. Will continue to use them for future needs. More

by Wefoote5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chastain
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Oct 25, 2025 -

Gene Messer Ford of Amarillo responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Amarillo. If you have any further questions, please don't hesitate to reach out!

October 20, 2025

Easy to work with. Communication was excellent. Service was top notch. Will drink there again. More

by tanner.robertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Mendez
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Oct 23, 2025 -

Gene Messer Ford of Amarillo responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2025

Everyone was very nice and helpful. We have to bring our used car that we purchased back in for a windshield. I wish our sales guy would have waited to let us know when it was totally r More

by areid
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasean
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Oct 19, 2025 -

Gene Messer Ford of Amarillo responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

October 14, 2025

I’ve only been there for service and everything about the work was great. They go out of their way to make sure I was satisfied. More

by lcorbin505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
Oct 17, 2025 -

Gene Messer Ford of Amarillo responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

October 14, 2025

Polite, friendly, extra helpful, went beyond what I expected, respectful of my vehicle and me. More

by Clemansfarms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts man
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Oct 15, 2025 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2025

Poor communication with the service team. Every time you call, it goes to voicemail , a voicemail that does not even mention whose mailbox it is. Could not get updates , kept being told the More

by Hankmls1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Would rather not , don’t want to single out just one person.
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Oct 16, 2025 -

Gene Messer Ford of Amarillo responded

I'm sorry for the communications issues on your last visit. I'd like to visit with about this, but I'm unable to pull your contact information to reach out. Please reach out to me directly, if it goes to voicemail, please leave a message and I'll return your call as promptly as possible.   Shane Qualls General Manager 806-467-5503

October 13, 2025

I always receive great service at Gene Messer. I like that they send a video from the service person with a walk through on your car. More

by 2Johnscreations
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The employees were very accommodating !
Report | Print
Oct 16, 2025 -

Gene Messer Ford of Amarillo responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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