Gay Family Kia - Service Center

It took 3 weeks to troubleshoot and fix an alternator issue under warranty. No car was offered as a vehicle to drive. They are not compensating me fully for the car rental. Only partial. It took 2 extra issue under warranty. No car was offered as a vehicle to drive. They are not compensating me fully for the car rental. Only partial. It took 2 extra weeks and after resending the email of the rental receipt they finally got something worked out. I will never buy from here again and I will have my car serviced at another dealership. More

My Service Advisor John is always AWESOME! He’s the reason I get my services done here! He’s the reason I get my services done here! More

Every time my car has been in they have had it for two weeks and they never have a loaner car available. The last time I had my car towed in they told me they could look at it mid week, when we call mid w weeks and they never have a loaner car available. The last time I had my car towed in they told me they could look at it mid week, when we call mid week for status update they told us they couldn’t look at it for 7-10 days More

Always nice and friendly The staff is always nice and friendly when me or my daughter comes in. friendly when me or my daughter comes in. More

Had a 16,000 mile checkup-in and out faster than i thought it would take thought it would take More

Very helpful and fast with what I needed done in a span of a day of a day More

Prompt service, attentive and customer friendly. I'd recommend this dealer for future services and purchases. I'd recommend this dealer for future services and purchases. More

Large lack in information passed along to consumer and frustration when consumers requested information on the progress. frustration when consumers requested information on the progress. More

John and Brad were excellent keeping me informed. John went above and beyond with helping me make decisions about this car. He is an excellent service specialist. I admire his professionalism! John went above and beyond with helping me make decisions about this car. He is an excellent service specialist. I admire his professionalism! More

Great experience purchasing our vehicle. This is the second one we have bought here in a year. This is the second one we have bought here in a year. More