Gay Family Kia - Service Center

I came in because of the check engine light turned on. Great customer service in general. Great customer service in general. More

Always friendly staff. Get me what I need and never try to upsell me anything that I don't need to have done to my vehicle. Get me what I need and never try to upsell me anything that I don't need to have done to my vehicle. More

Gay Kia Service department sucks. They don’t communicate with their customer. I even left my email thanking it would be faster to respond by email than phone. My Kia Sorrento was towe They don’t communicate with their customer. I even left my email thanking it would be faster to respond by email than phone. My Kia Sorrento was towed there due to engine failure. I called my service advisor ( Billie) several times, and never got a call back. Finally after 2 week I went up there in person and spoke to John who was not my service advisor, but he nice enough all my questions. I informed my service that I needed a rental, and I also needed to know if towing would be reimbursed. He responded by says and I will check on it, and get back to you. I never heard back about either one. I finally picked up my car, and decided because of Gay Kia crappy service department to got rid of the car. We didn’t even take it home and traded for a Buick. More

Sirs, I came to your dealership to repair both outside mirrors. I had visited a year ago when we had some accident damage and our insurance company put our car in another repair shop who could not repair mirrors. I had visited a year ago when we had some accident damage and our insurance company put our car in another repair shop who could not repair it. I noticed then how your maintenance team treated each other and customers with care and respect. I liked that. This time it was the same. They didn't talk down to me nor tried to do unnecessary work. In short, they were honest, fair and caring. Thank you! More

Fast organized and knowledgeable No wait time. Got parts fast good communication car fixed quick Got parts fast good communication car fixed quick More

Terrible job! They were supposed to fix my vehicle, not make it worse! I took it back,because a light came on after they 'fixed it'. They charged me 100 to check th They were supposed to fix my vehicle, not make it worse! I took it back,because a light came on after they 'fixed it'. They charged me 100 to check the code for the check light,after just paying them 1k. I took to another dealer and they told me that the previous dealer didn't to a good job. It's just awful 😖 More

Gay family auto has always been amazing and taking care of me as well as my beautiful black Betty K5 in a timely manner, and they are always so considerate to my needs. I definitely would recommend Gay Fam of me as well as my beautiful black Betty K5 in a timely manner, and they are always so considerate to my needs. I definitely would recommend Gay Family Auto service department as well as they’re selling staff to anyone looking for a vehicle. You guys are amazing. Keep up the great work.!! More

They are fast and prompt. I never had to wait more than 2 hours for my service appt. I never had to wait more than 2 hours for my service appt. More

It took a month and a half to get my car back. I understand parts take time however my car sat at the dealership with the part received for over a week before they even looked at it. I was then to I understand parts take time however my car sat at the dealership with the part received for over a week before they even looked at it. I was then told it would take an additional 7 days for the repair after being told it would take 3. More