Gay Family Kia - Service Center

Very quick to wait on each customer. Polite and very helpful. Waiting area is very clean also Polite and very helpful. Waiting area is very clean also More

Great service by John Brittingham, as always! He’s the best! I will always recommend him! He’s the best! I will always recommend him! More

My review is solely based on filling out this form. To have the customer take out time to do this with absolutely no incentive is absurd. The customer should be especially after receiving 50 text messa To have the customer take out time to do this with absolutely no incentive is absurd. The customer should be especially after receiving 50 text message reminders to do it. I’m annoyed that I’m required to fill this out to personally receive no gain from it . Overall, the customer service was great. More

10/10 don’t recommend this scam of a place. Dropped my car off after calling for a month to get someone to talk to me and nobody answering. Was told 5-7 business days and my car was kept for 3 Dropped my car off after calling for a month to get someone to talk to me and nobody answering. Was told 5-7 business days and my car was kept for 3 weeks. 2 of which I called numerous amounts of time and nobody answered or called back. Finally got ahold of Sam (never answers the phone) and he proceeds to talk about my attitude NOT my car. Finally after 3 weeks he tells me EXACTLY what we said was already wrong with it, expect 1 thing we didn’t know. Then charges me $100 which he did not go over when I dropped it off. Not to mention when I dropped my car off, battery was less than a year old, worked great! Tried telling me I had to buy one to drive it off because it died while they had it. So you’re a dealership and you can’t charge my battery or replace the battery to continue to find out what is wrong with my car? They gave up when I trusted them. Sam tried calling me a liar to my husband. But what he forgot was my husband dropped the car off with me & what Sam says happened, surely did not. He lied saying he told me 2-3 weeks to look at it. When we were both told to our face 5-7 business days. If there was COMMUNICATION on MY vehicle, this experience would have played out different. But nobody EVER communicated what was wrong with my car or the fact you were 1-2 weeks behind. And to Sam who says I never called. I’ll hand deliver my call history to you and show everyone all the times you did not answer or respond to a voicemail. That’s why I became rude, I gave you 3 weeks. I have NEVER in 7 years with the dealership, had ANY issue. Thanks for ruining my experience Sam. John is the person you want to see there!!! He’s always been great 👍🏻 More

Service rep that I dealt with was great but there for oily fingerprints all over the car outside and inside. oily fingerprints all over the car outside and inside. More

It was really helpful and The smiles were good to see! ! And so professional. I am so happy with the service! ! And so professional. I am so happy with the service! More

Accommodating and extremely helpful. Kept me apprised of the service process and the lo by area was very comfortable. Kept me apprised of the service process and the lo by area was very comfortable. More

Great service! We got and and out very quickly. Thanks again for the prompt attention! We got and and out very quickly. Thanks again for the prompt attention! More

Quick and efficient service for an oil change and tire rotation. It’s dumb to have a 15 word minimum of you want people to complete these. rotation. It’s dumb to have a 15 word minimum of you want people to complete these. More