Gay Family Kia - Service Center

John was very helpful and congenial. He makes coming to Kia service easy. He let me know what needed fixing with a minimum of fuss. He makes coming to Kia service easy. He let me know what needed fixing with a minimum of fuss. More

On time service. Comfortable waiting room. Helpful look ahead to future service needs. My questions were answered clearly. Comfortable waiting room. Helpful look ahead to future service needs. My questions were answered clearly. More

John and Brad were excellent keeping me informed. John went above and beyond with helping me make decisions about this car. He is an excellent service specialist. I admire his professionalism! John went above and beyond with helping me make decisions about this car. He is an excellent service specialist. I admire his professionalism! More

Sam was well versed in the insurance coverage provided by Kia. He also was very pleasant to talk too! Kia. He also was very pleasant to talk too! More

Customer service was awesome. Very efficient. The customer service answered all of my questions. I would recommend gay service department to family and friends. Awesome experi Very efficient. The customer service answered all of my questions. I would recommend gay service department to family and friends. Awesome experience. More

Will not be going back there almost 2. 5 hours for the oil change and my oil reset wasn't even reset its still asking me every time I get in it to service it my crome trim fell off after I 5 hours for the oil change and my oil reset wasn't even reset its still asking me every time I get in it to service it my crome trim fell off after I got home there was nothing wrong with it before More

Had our Sorento looked at by our regular shop and they suggested we take it to Kia because the repair (oil leak) we needed was covered under warranty. Upon speaking to John he basically said "it doesn't m suggested we take it to Kia because the repair (oil leak) we needed was covered under warranty. Upon speaking to John he basically said "it doesn't matter what you think is wrong with it, we still have to do a full diagnosis to find the issue(s)". Two days went by without word, the third day John called to say they found the issue and it was not covered under warranty, it would be $2k to fix. We explained it was covered and had paperwork to prove it. He argued, then said he would talk to a manager. When he called back he admitted it was in fact covered. A week went by without word, meanwhile we had called several times, left voicemails, talked to other service people and got nowhere. John never called us back. I email Brad about it, didn't get a response, so I emailed Kevin and got an immediate response. He spoke to John and John called us back, after lying to Kevin and saying he had talked to us a few days prior. Two days later the parts supposedly came in and the issue was fixed. Here we are three weeks later and noticed the cover underneath was hanging down. My husband lifted the car to look and found very upsetting things. Bolts were loose, grease was everywhere and a red shop rag was zip tied to the cover. We immediately assumed they were responsible and I emailed Kevin with pictures. Kevin responded the next day saying it wasn't them because they never lifted the car to repair it. That made no sense to us because it was an oil leak, and how did they diagnose the car without looking underneath? We exchanged several heated emails before deciding my husband would take the car in the following morning. Kevin said to ask for Brad (who mind you, we had never spoken to) and that Brad would get Kevin. My husband arrived before 9am to see Brad and never saw Kevin. Brad explained that they did a certain diagnosis where they used a camera instead of lifting the car so it wasn't them. It very well could have been the previous shop using the rag to pad the leak until we got it to Kia, but they knew it was going straight to the dealership. Our argument was it really didn't matter at this point who tied the rag there, Kia should have caught it when they "diagnosed" the vehicle. Their argument was they followed protocol on what was needed for that specific repair, even though John told us everything would be looked at and diagnosed. So it seems like they did a quick, lazy job diagnosing the issue and didn't bother to check everything for any other issues. Kevin mentioned earlier that the grease in my pictures was from a new leak. That leak may have been caught had they looked under the car. They tightened the bolts and gave us a hand written quote for the new leak, but we have decided not to take it back for repair. Kevin and Brad were quick with responses through email and explained what happened, the situation was de-escalated by that point, but it seems like everything stems from John not having proper communication. He was terrible with keeping us up to date and didn't explain any of the things Kevin and Brad explained. Based off other reviews I'm seeing of John, this type of service seems like his norm for him. More

Service was very, very, very, very? Very very very very very very very very very very, very good. Very very very very very very very very very very, very good. More

Very professional staff and very good communication with the facility and the workers. Nice place the facility and the workers. Nice place More

Everyone from our salesman down to the service department has been nothing but the absolute best we could ask for has been nothing but the absolute best we could ask for More