Gay Family Kia - Service Center

Sam was great! However The wait was ridiculously long. My oil change appt was at 1:30 and they finished at 4:15. I took an extended lunch hour from work thinking it However The wait was ridiculously long. My oil change appt was at 1:30 and they finished at 4:15. I took an extended lunch hour from work thinking it would take about an hour. I spent my evening working to make up for the time missed. Something needs to change in the service department. More

Have taken my 2018 kia soul in for recalls and it has been repaired. Staff is very helpful,and explains everything that is involved in taking care of my car. I will be coming back to them because I have been repaired. Staff is very helpful,and explains everything that is involved in taking care of my car. I will be coming back to them because I have abs sensor lighting up my dash bord again. I trust them to get my car back to normal. More

Great service and good time management got my ca back with no problems thank you with no problems thank you More

I had a great experience there was kind and nice I really appreciated telhere hospitality appreciated telhere hospitality More

The service Department is outstanding and do a great job taking care of their customers. taking care of their customers. More

Came in for 30,000 mile checkup and recall item. I was taken care of professionally. I was taken care of professionally. More

John Brittingham was an amazing service consultant. Always returned calls if not at the desk. Car is running fine. Always returned calls if not at the desk. Car is running fine. More

To compare this dealership to the one I used to use this would be my favorite very good Service repairman would be my favorite very good Service repairman More

Everyone was cordial and friendly. But I was told 60-90 minutes and I was there for 3 hours without a single update. I know dealerships get busy, I would have dropped off and picked But I was told 60-90 minutes and I was there for 3 hours without a single update. I know dealerships get busy, I would have dropped off and picked up later if I was given an update. More

Very curious, helpful, pleasant and informative. John always. Has a smile on his face! He is such a valuable employee to Gay Family Kia!! He delivers the BEST customer service!! John always. Has a smile on his face! He is such a valuable employee to Gay Family Kia!! He delivers the BEST customer service!! More