Gay Family Kia - Service Center

Everything was great! I was able to get everything set up and settled in my new car in no time! I was able to get everything set up and settled in my new car in no time! More

I feel that Roy in the service department is a great asset to Gay Family Kia service department, he goes above and beyond with his clients. In this day and time that means a lot, keep up the good work. asset to Gay Family Kia service department, he goes above and beyond with his clients. In this day and time that means a lot, keep up the good work. More

My car has more problems than before I brought it to your shop. After almost 3 months in your shop, costing over $3,000, my car is now unpredictable and unreliable. I REGRET trusting your mechanics with my c shop. After almost 3 months in your shop, costing over $3,000, my car is now unpredictable and unreliable. I REGRET trusting your mechanics with my car. I've asked for an itemized statement of all work done, including the recall work, and only received information about the suspension work I had fixed and seat heater that I did not have fixed. I did not receive any information about the main battery other than an inaccurate statement I gave to you about the problems with the battery/milage. I truly believe that I paid over $3,000 for y'all to ruined my car. I'm beyond upset and now I'm screwed because I still owe over $10,000 for my car that is no longer reliable or functioning properly. I wish y'all would just put it back to how it was before y'all touched it. I was only getting about 45-50 miles per full charge but I was able to drive all of those miles. Now the car shows that I get close to 100 miles a charge yet the miles drop 3 times faster and a turtle light pops on and slows me down while showing "Limited Power" on the dash. After full charge it showed 96 miles available. It used 70.3 miles to drive only 25.7 miles with an average of 19 mph. Like I said, I truly believe that y'all ruined my car after having it for almost 3 months. More

They do a great job! The service department has great customer service and they communicate well with customers. The service department has great customer service and they communicate well with customers. More

Came in for service and was out in less than an hour. I took my computer to get sum work done, free WiFi and desks set up in the waiting room.. With the time crunch for the holiday week, got a little wor I took my computer to get sum work done, free WiFi and desks set up in the waiting room.. With the time crunch for the holiday week, got a little work done, and got on the road early than expected. Thanks! More

Roy and Miranda were wonderful , knowledgeable, and Happy to help. I was excited to be serviced at the dealer and will return to see Miranda especially even though I didn’t get the maintenance plan, this te to help. I was excited to be serviced at the dealer and will return to see Miranda especially even though I didn’t get the maintenance plan, this team took great care of me! More

As usual, I was very pleased with the Service Department. I have been coming to the service center for several years (I have purchased 3 KIA’s from Gay KIA). I have yet to experience a bad event. This tim I have been coming to the service center for several years (I have purchased 3 KIA’s from Gay KIA). I have yet to experience a bad event. This time was no exception and probably one of the better visits. I brought the 2016 Sorento in for the normal maintenance interval. Tanner was amiable and upfront about everything while discussing the processes involved with the current maintenance. While there, Miranda assisted me with a KIA FOB issue. The FOB works great now! Both, Tanner and Miranda always projected positive attitudes – even on a Saturday. More

Took our Sorento for some recall work. They finished the work in a timely manner. They finished the work in a timely manner. More

Mike wasn’t my sales rep. although went above & beyond to help me! My Kia engine blew up. I had to come to dealership to get an answer after 1 week no one calling me. Mike cal although went above & beyond to help me! My Kia engine blew up. I had to come to dealership to get an answer after 1 week no one calling me. Mike called me more than Tanner & mechanic. Suppose to be free engine. Then they said it needed $4400. Repairs kept saying my car is 10 years old 65k miles. I kept up with oil changes etc. I’ve had other cars that were 100k still ran. Said it was too RUSTED since I live on island. That was bull. I took pictures of my car. Didn’t look like a new engine. Look like dirt was thrown on it. I had to pay 50$ restocking fee. 640$ wrecker fee. Mind you I broke down in Winnie at night. How was I suppose to get my car to y’all. I’m very disappointed in the length my car was kept. I’ve kept every text & call. Poor service. Except Mike He helped me more than he should. Had me a sticker made of my deceased son that was on my car. It was irreplaceable. Mike made it happen. I hope you praise this man. Y’all are luck yo have him. If you want to contact me you’re welcome. I wouldn’t send anyone to your dealership. My mom has purchased 3 cars from Gay Family. Won’t be back. I’ll let people know how horrible your service department is. Thanks for a miserable 3 weeks of stressing More

Very professional and knowledgeable. Addressed the recall issue promptly and thoroughly. Explained the problem and the solution in a manner I could understand. Addressed the recall issue promptly and thoroughly. Explained the problem and the solution in a manner I could understand. More