Gay Family Kia - Service Center

Bottom line. . 31/2 +hours to do a 15k service without any update from the service consultant as I waited. . Appointment made 2 weeks prior. I asked about the wai . 31/2 +hours to do a 15k service without any update from the service consultant as I waited. . Appointment made 2 weeks prior. I asked about the wait with no concern expressed by service consultant. In my time in the service dept I saw maybe 10 people come in. Service Manager never greeted a customer or came to check why serveral customers were there on a long wait. Service? I saw the other consultant update his customer. I came in at 9:15. At noon I asked what was going on and I was told I’d be ready to go in 15-20 mins. At 12:40 they pull my car up and put paperwork and key on consultant’s desk. Instead of looking for my car my consultant was sitting in the Service Managers office. I asked the other consultant to get my invoice so I could pay and leave. He didn’t acknowledge my request in anyway just walked away to get my consultant. I came in expecting to get just an oil change but he sold me on the 15k service which included oil change for $220. I knew there would be tax. When I saw the bill it included (above the 15k service and tax) a $30 charge. I questioned it. He told me it was for oil disposal then he said let me see that… and without explanation took the charge off and tore the bill up and printed a new invoice. Now I don’t know if he did me “a favor” or he made a mistake or meant to overcharge me. I was patient and never demanding or upset This was my third service at your dealership after purchasing my car at Fort Bend Kia. The previous two went fine. I think I’ll need to find another Kia service department for my next service More

Great job. They fit us in good without an appointment, however they left a tire cap off one of our tires. They fit us in good without an appointment, however they left a tire cap off one of our tires. More

Kia repair, was great. Didn’t wait very long, around an hour. The counter man that took care was great. He informed me that my van was still under warranty and this was a r Didn’t wait very long, around an hour. The counter man that took care was great. He informed me that my van was still under warranty and this was a recall issue so no cost to me. He made my day. More

Was quick and easy made a appointment online and in and out. Car was ready on time out. Car was ready on time More

Great service and personnel. Everyone was really friendly and kept me informed. Than you team Everyone was really friendly and kept me informed. Than you team More

Very friendly staff, great customer service, take great care of me for my oil change care of me for my oil change More

The guys were able to test my vehicle and fix the problem. Also fixed a recall while it was in there problem. Also fixed a recall while it was in there More

It Took 5 weeks to get the appointment. Thankfully it wasn’t critical. Service was ok Thankfully it wasn’t critical. Service was ok More

Fast efficient service from both Samuel and also the service technicians at Gay Family Kia! service technicians at Gay Family Kia! More

John Brittingham was very helpful and understanding about my situation with the lack of ac in my car. Thank you John! my situation with the lack of ac in my car. Thank you John! More