Gay Family Kia - Service Center

Very responsive to customer needs. John and the shop bent over backwards to quickly resolve my repair need with first time quality. John and the shop bent over backwards to quickly resolve my repair need with first time quality. More

Service was fast, staff took care of me as soon as I entered the door. Very professional. entered the door. Very professional. More

Excellent service. John was very helpful and responsive. Very efficient, completing the work in a very timely manner. John was very helpful and responsive. Very efficient, completing the work in a very timely manner. More

Dealership FLOODED my car after doing the 2nd oil change it has ever had. They were asked not to bother washing it because I needed to go somewhere. They took it through the car was with the front windows o it has ever had. They were asked not to bother washing it because I needed to go somewhere. They took it through the car was with the front windows open! They then tried to vacuum out the water and turned my heater on full blast trying to get it to dry before bringing it to me. They NEVER SAID A WORD! They tried to cover it up and hide it. My seats were saturated in water that my passenger seat alarm was going off and no one was sitting in it. Again, no one bothered to let me know what happened. There is no telling how many of my electronics are wet and will be ruined now. I gave them the keys back and I refuse to drive that car back home. Do not use them. This is absolutely uncalled for, especially for it to be hidden and for me to only find out after waiting 2 hours just to sit down and be soaked!!! Service supervisor put me in a loaner and was not happy, seeing what he can do. At least he tried to help. More

My service department rep was very helpful. My car was done quickly and in a reasonable time. My car was done quickly and in a reasonable time. More

My service department rep was very helpful. I made an appointment and when I arrived, they did not have me in the system. This was not ideal. My service rep didn't miss a beat though and made s I made an appointment and when I arrived, they did not have me in the system. This was not ideal. My service rep didn't miss a beat though and made sure my car was serviced and they fit me in. More

Sam has Excellent customer service. Got me in and out. Car was cleaned. Asked Sam to reset my maintenance counter and he was right there to help Appointment schedule is difficult to Got me in and out. Car was cleaned. Asked Sam to reset my maintenance counter and he was right there to help Appointment schedule is difficult to deal with More

Good people and good work, but the wait times are a too long in my opinion. long in my opinion. More

The service department did an awesome job. Was able to pick up my vehicle once the work was completed Was able to pick up my vehicle once the work was completed More

I was told the job would take about 2 hours & it took 1 1/2 hours 1/2 hours More