Gay Family Kia - Service Center

Roy and Miranda were wonderful , knowledgeable, and Happy to help. I was excited to be serviced at the dealer and will return to see Miranda especially even though I didn’t get the maintenance plan, this te to help. I was excited to be serviced at the dealer and will return to see Miranda especially even though I didn’t get the maintenance plan, this team took great care of me! More

As usual, I was very pleased with the Service Department. I have been coming to the service center for several years (I have purchased 3 KIA’s from Gay KIA). I have yet to experience a bad event. This tim I have been coming to the service center for several years (I have purchased 3 KIA’s from Gay KIA). I have yet to experience a bad event. This time was no exception and probably one of the better visits. I brought the 2016 Sorento in for the normal maintenance interval. Tanner was amiable and upfront about everything while discussing the processes involved with the current maintenance. While there, Miranda assisted me with a KIA FOB issue. The FOB works great now! Both, Tanner and Miranda always projected positive attitudes – even on a Saturday. More

Mike wasn’t my sales rep. although went above & beyond to help me! My Kia engine blew up. I had to come to dealership to get an answer after 1 week no one calling me. Mike cal although went above & beyond to help me! My Kia engine blew up. I had to come to dealership to get an answer after 1 week no one calling me. Mike called me more than Tanner & mechanic. Suppose to be free engine. Then they said it needed $4400. Repairs kept saying my car is 10 years old 65k miles. I kept up with oil changes etc. I’ve had other cars that were 100k still ran. Said it was too RUSTED since I live on island. That was bull. I took pictures of my car. Didn’t look like a new engine. Look like dirt was thrown on it. I had to pay 50$ restocking fee. 640$ wrecker fee. Mind you I broke down in Winnie at night. How was I suppose to get my car to y’all. I’m very disappointed in the length my car was kept. I’ve kept every text & call. Poor service. Except Mike He helped me more than he should. Had me a sticker made of my deceased son that was on my car. It was irreplaceable. Mike made it happen. I hope you praise this man. Y’all are luck yo have him. If you want to contact me you’re welcome. I wouldn’t send anyone to your dealership. My mom has purchased 3 cars from Gay Family. Won’t be back. I’ll let people know how horrible your service department is. Thanks for a miserable 3 weeks of stressing More

Took our Sorento for some recall work. They finished the work in a timely manner. They finished the work in a timely manner. More

Very professional and knowledgeable. Addressed the recall issue promptly and thoroughly. Explained the problem and the solution in a manner I could understand. Addressed the recall issue promptly and thoroughly. Explained the problem and the solution in a manner I could understand. More

Trustworthy, helpful, knowledgeable about what needs to be done to vehicle. Courteous to their customers. be done to vehicle. Courteous to their customers. More

Mr Brittingham was extremely helpful and informative. He kept me updated throughout the process of my vehicles service. He kept me updated throughout the process of my vehicles service. More

Good. Got all issues resolved with the warrenty work for my vehicle. No complaints than you Got all issues resolved with the warrenty work for my vehicle. No complaints than you More

Miranda's customer service skills were excellent. She handled my questions quickly and efficiently. I look forward to a long relationship with your dealership service department. She handled my questions quickly and efficiently. I look forward to a long relationship with your dealership service department. More

Service was very good and all service advisors I dealt with were knowledgable and respectful of my time. with were knowledgable and respectful of my time. More