Gay Family Kia - Service Center

I had to call multiple times to ask for updates on my car. The only time they called me was when it was finally done. They had my car for over a week without even looking at it, after I had to wait over car. The only time they called me was when it was finally done. They had my car for over a week without even looking at it, after I had to wait over two weeks for the next available appointment. I ended up having to purchase a rental car (which was not reimbursed.) The only positives were that the employee John was nice enough during our interactions and helped me with my billing. More

The dealership was clean, the staff was friendly and very helpful. They also had complementary coffee for there guest. helpful. They also had complementary coffee for there guest. More

John at the Gay KIA Service Dept. was a pleasure to work with. He reviewed a checklist of current and future service requirements for my 2023 Sorento hybrid. I will continue to use Ga was a pleasure to work with. He reviewed a checklist of current and future service requirements for my 2023 Sorento hybrid. I will continue to use Gay KIA service. More

Communication was minimal. Calls were rarely answered or returned and it would be weeks between contact. The original repair did not fix the issue and more error codes were fou Calls were rarely answered or returned and it would be weeks between contact. The original repair did not fix the issue and more error codes were found. We had to pay labor costs twice since the first fix didn’t work. Overall the repair took 5 months and $$$$. I was grateful that they gave us a loaner for the duration. That made the whole process bearable. Wish we would have had more information from the start so we would have traded instead of repaired. More

The service crew took great care of me. I was frustrated with outside service unrelated to this location, but the crew was very patient and worked hard to do what they could to help fix the I was frustrated with outside service unrelated to this location, but the crew was very patient and worked hard to do what they could to help fix the issue. They went above and beyond to help me. More

Closest Kia dealership near my home. Easy to get to. Like that they provide the shuttle service if I need to leave the car longer then I want to wait. Easy to get to. Like that they provide the shuttle service if I need to leave the car longer then I want to wait. More

Tanner the service representative was great! He was pleasant and explained everything that was done on my car. He called before replacing filters and gave me what I would be charged. He was pleasant and explained everything that was done on my car. He called before replacing filters and gave me what I would be charged. More

Awesomely top notch service, beyond my expectation all the time! Thanks so much for the excellent work! the time! Thanks so much for the excellent work! More

Everyone is very friendly and helpful. I came in for one of the recalls, they explained what needed to be done and kept me informed about the progress along the way. I would highly recomm I came in for one of the recalls, they explained what needed to be done and kept me informed about the progress along the way. I would highly recommend them for any Kia needs. More