Gay Family Kia - Service Center

Very friendly service. They took the time to explain what they were going to be checking and offered to address all outstanding recall issues even though I had my van in f They took the time to explain what they were going to be checking and offered to address all outstanding recall issues even though I had my van in for an unrelated issue. More

Great advisors and techs. Fast and efficient. Returning customer for many years. Great management. Friendly staff Fast and efficient. Returning customer for many years. Great management. Friendly staff More

Everything was great! I was able to get everything set up and settled in my new car in no time! I was able to get everything set up and settled in my new car in no time! More

I feel that Roy in the service department is a great asset to Gay Family Kia service department, he goes above and beyond with his clients. In this day and time that means a lot, keep up the good work. asset to Gay Family Kia service department, he goes above and beyond with his clients. In this day and time that means a lot, keep up the good work. More

My car has more problems than before I brought it to your shop. After almost 3 months in your shop, costing over $3,000, my car is now unpredictable and unreliable. I REGRET trusting your mechanics with my c shop. After almost 3 months in your shop, costing over $3,000, my car is now unpredictable and unreliable. I REGRET trusting your mechanics with my car. I've asked for an itemized statement of all work done, including the recall work, and only received information about the suspension work I had fixed and seat heater that I did not have fixed. I did not receive any information about the main battery other than an inaccurate statement I gave to you about the problems with the battery/milage. I truly believe that I paid over $3,000 for y'all to ruined my car. I'm beyond upset and now I'm screwed because I still owe over $10,000 for my car that is no longer reliable or functioning properly. I wish y'all would just put it back to how it was before y'all touched it. I was only getting about 45-50 miles per full charge but I was able to drive all of those miles. Now the car shows that I get close to 100 miles a charge yet the miles drop 3 times faster and a turtle light pops on and slows me down while showing "Limited Power" on the dash. After full charge it showed 96 miles available. It used 70.3 miles to drive only 25.7 miles with an average of 19 mph. Like I said, I truly believe that y'all ruined my car after having it for almost 3 months. More

Came in for service and was out in less than an hour. I took my computer to get sum work done, free WiFi and desks set up in the waiting room.. With the time crunch for the holiday week, got a little wor I took my computer to get sum work done, free WiFi and desks set up in the waiting room.. With the time crunch for the holiday week, got a little work done, and got on the road early than expected. Thanks! More

They do a great job! The service department has great customer service and they communicate well with customers. The service department has great customer service and they communicate well with customers. More

Roy and Miranda were wonderful , knowledgeable, and Happy to help. I was excited to be serviced at the dealer and will return to see Miranda especially even though I didn’t get the maintenance plan, this te to help. I was excited to be serviced at the dealer and will return to see Miranda especially even though I didn’t get the maintenance plan, this team took great care of me! More

As usual, I was very pleased with the Service Department. I have been coming to the service center for several years (I have purchased 3 KIA’s from Gay KIA). I have yet to experience a bad event. This tim I have been coming to the service center for several years (I have purchased 3 KIA’s from Gay KIA). I have yet to experience a bad event. This time was no exception and probably one of the better visits. I brought the 2016 Sorento in for the normal maintenance interval. Tanner was amiable and upfront about everything while discussing the processes involved with the current maintenance. While there, Miranda assisted me with a KIA FOB issue. The FOB works great now! Both, Tanner and Miranda always projected positive attitudes – even on a Saturday. More

Took our Sorento for some recall work. They finished the work in a timely manner. They finished the work in a timely manner. More