Gay Family Kia - Service Center

Roy and his group did a great job of resolving my knock sensor issue. Great they had a car drive me back to the island. sensor issue. Great they had a car drive me back to the island. More

Service reps are always in a bad mood, never assist, and they never have loaners or solutions. Service takes am their time to fix or do any work on the vehicle. they never have loaners or solutions. Service takes am their time to fix or do any work on the vehicle. More

They took care of my recalls, and found another issue that was under warranty and they took care of that too. that was under warranty and they took care of that too. More

Roy Maloney and Tanner were great service. Men dropped off my car. They gave me a ride home Pick me up in my car was done Men dropped off my car. They gave me a ride home Pick me up in my car was done More

The service department personnel were extremely helpful and everything was done as requested. Very friendly as well. and everything was done as requested. Very friendly as well. More

Experience was ok. The manager was keen on going on and on about how we "could call everyday" but shouldn't cause he will call with new info. He went on for like 15 min The manager was keen on going on and on about how we "could call everyday" but shouldn't cause he will call with new info. He went on for like 15 minutes about how we shouldn't call. I felt like I was bothering the guy before I even had a chance to have a question. Also was very short with his answers. Before we could ask "and no we don't have a car or even a guy to drive you out to the front." There's more but that's the jist. When I went to pick up my car he was much nicer. I don't know why. More

Exceptional service and communications with each person I interacted with on the phone and in person. interacted with on the phone and in person. More

The service was very poor. The vehicle was taken in twice for the same issue. The first time I was told there was nothing wrong. The second time, which was one day later after The vehicle was taken in twice for the same issue. The first time I was told there was nothing wrong. The second time, which was one day later after picking it up, the issue was finally found. But they could not fix it until their technician completed his classes. I assume he was not certified therefore my vehicle had to wait. My vehicle was in the shop nearly a month. When I requested a loaner vehicle, I was told they could not help with the request. I will never buy a vehicle from Gay. I have told all my family and friends not to purchase or take their vehicles in for service there. It is best to take it to another reputable mechanic. More

Roy and Tanner were very helpful even offered me a ride home while my car was getting fixed home while my car was getting fixed More

The service was exceptional. I haven’t felt like a customer in so long. I’m very thankful I came back to Gay. I haven’t felt like a customer in so long. I’m very thankful I came back to Gay. More