Gay Family Kia

I can definitely say that I am truly amazed and appreciative of the work that the guys put in to ensure a great experience while looking or shopping for vehicles. I have worked with Austin twice no appreciative of the work that the guys put in to ensure a great experience while looking or shopping for vehicles. I have worked with Austin twice now and he has definitely been a major reason I came back to Gay Kia, he had me work with Pat Smith who was amazing, his knowledge of the vehicles and his patience were outstanding. He answered every question we had and was very helpful in explaining the entire process to help understand what steps were being taken and how things worked especially with explaining how the vehicle worked plus every safety feature and even going as far as helping us set up the KIA APP. Gerardo our finance guy was great as well, he took the time to explain everything and the details between every option they offered. Will definitely come back More

The dealership had great selection of vehicles Dealership with straightforward with negotiation process The process to purchase the vehicle was easy Our salesman. Antonio Carlino was v vehicles Dealership with straightforward with negotiation process The process to purchase the vehicle was easy Our salesman. Antonio Carlino was very knowledgeable with the Kia product. More

The service team is always nice and my car was completed pretty quickly. The waiting area was very nice and comfortable. pretty quickly. The waiting area was very nice and comfortable. More

John in the service area was so hopeful! He went the extra mile for us and we appreciate it. He went the extra mile for us and we appreciate it. More

Had an amazing experience here! The entire process was fast, easy and stress-free. The staff was incredibly friendly and welcoming. Highly recommend! The entire process was fast, easy and stress-free. The staff was incredibly friendly and welcoming. Highly recommend! More

Extended Family has purchased a number of cars from this Dealership, over the past 25+ years. Son worked in Service Dept. on GM side in the early 2000s. Prefer to deal locally for vehicles. Kiz, was Very Dealership, over the past 25+ years. Son worked in Service Dept. on GM side in the early 2000s. Prefer to deal locally for vehicles. Kiz, was Very good to deal with, & there was No pressure. I wanted to stay on the GM side due to experience with John Broughton as My Service Rep. I was not happy with the amount of time in the Finance area, due to problems with the "System" cratering during the final closing, as I was paying for the car & not financing. (No Fault of People there at that time, I even asked to go back to "Hard Copy" method, which I would have done to complete maters faster, on Customer side) JR Wills More

“I took my vehicle in for service because of several issues, one that was clearly audible. After explaining the problem, I was told they could not hear it. I was then informed that it would take four to issues, one that was clearly audible. After explaining the problem, I was told they could not hear it. I was then informed that it would take four to five days just to have my vehicle inspected and diagnosed. In other words, I would need to leave my vehicle at the dealership for nearly a week, with no guarantee it would even be looked at until they got to it. To make matters worse, there were no loaner vehicles available, and I was told there were approximately 22 customers ahead of me waiting for a loaner. So I was expected to leave my vehicle sitting at the dealership for four to five days while being left without transportation. That is simply unacceptable customer service. What makes this especially disappointing is the history my family has with this dealership. When it was owned and operated by the previous generation of the family, the service was impeccable. My grandfather purchased every vehicle he owned from this dealership. There was a level of service, care, and customer loyalty that kept families coming back for generations. To see how far the level of service has declined is truly disheartening. A dealership with this kind of history and reputation should be doing much better for its customers. Also, the purchase was not a smooth one. We paid cash and there were several things that were supposed to do to the car that took about three weeks before we can get the car. I was told over and over the car would be ready and then it wasn’t. I was given a runaround multiple times. There was a recall that should’ve been looked at prior to selling as well as some other issues.. I was advised the car was checked out and get checked etc, when a fact it had issues. Including a couple of bad tires.” More

Service was great was fast and they explained everything in detail and answered any questions i had in detail and answered any questions i had More

Zavanna is always a pleasure to work with. Great atmosphere everyone is so kind and helpful. Great atmosphere everyone is so kind and helpful. More

They are Friendly, efficient, and clean. Their service work is always good. One of the associates even held the door open for me as I was leaving. Their service work is always good. One of the associates even held the door open for me as I was leaving. More