Gay Family Kia

Amazing job Jose Excellent salesmanship Jose was great so was the Manager and the Finance guy who all worked together and easily got me signed up and down the road. T Excellent salesmanship Jose was great so was the Manager and the Finance guy who all worked together and easily got me signed up and down the road. Thank You All, Eric More

Oil change Took my car in for an oil change and tire rotation. Hey were very fast and efficient. Thank you KIA. It was a wonderful experience Took my car in for an oil change and tire rotation. Hey were very fast and efficient. Thank you KIA. It was a wonderful experience More

Excellent Sales Rep Christian. Got to the dealership late, just before they closed and I was able to find a car of my choice, everyone waited for us and we were out of there by 9:30 Got to the dealership late, just before they closed and I was able to find a car of my choice, everyone waited for us and we were out of there by 9:30. More

Love my new Kia from Gay Family Kia! Really enjoyed my vehicle buying experience there, the sales staff was very friendly and informative on all their products and services. They answered Really enjoyed my vehicle buying experience there, the sales staff was very friendly and informative on all their products and services. They answered any and all questions that we had and our salesperson Christian was so helpful and made our decision on a new 2016 Kia Sorento so easy . Thank You Gay Family Kia More

Buy on Price, and don't fall for payment negotiations If you want to feel like being taken advantage of , or appreciate your time being wasted, go see Scott ( the Internet Manager) as he says. He will ma If you want to feel like being taken advantage of , or appreciate your time being wasted, go see Scott ( the Internet Manager) as he says. He will make you feel right at home. Went in to buy a 2015 Optima from researching on the Internet. MSRP was rounded to $23000.00. All discounts were loaded on the sales price on the Internet, which equaled approximately $9000.00. Not everyone qualifies for all of the discounts, and I get that, but since this car was a 2015 model with 4000+ miles, I was told by Scott that the discounts I did not qualify for would be subsidized by the demo mileage. I had a trade in valued at $2500, but I owed about $10000 so I was already prepared to role over the negative equity from my current trade. As well, I needed to apply with Kia financial institution in order to qualify for $2500.00 of the $9000.00. My credit was not the strongest, but was satisfactory enough to finance through Kia. I was involved in typical car sales games that were popular in the 80's and 90's. It came to a head when Scott eventually told me that my payment for a Kia Optima was going to be $700+ a month at 18 % APR. I thought it seemed excessively high, so I asked what was the term, to which he replied... 72 months. I asked what the sales price was, and he told me I did not qualify for any of the discounts, and it was so high because I had negative equity. I asked why I did not qualify for any of $9000.00 discounts, to which Scott told me : It does not matter what the price is. My wife and I left extremely upset. So Scott and your sales manager... Thank you for the horrible experience with Gay Family Kia!!! Thank you for consistently lying to me!!! Thank you for trying to take advantage of me by constantly focusing on payment and not sales price!!! Lastly- thank you for reminding me that there are still car dealerships out there that practice the awful antics from the 80's and 90's that gave you bad names and reputations!!! Because of my mistreatment, I will express my dissatisfaction on multiple outlets and venues. More

Good experience, very satisfied Very good experience. Overall, I am very satisfied with the car and the experience. The salesmen were very knowledgeable and helpful. I would use this Very good experience. Overall, I am very satisfied with the car and the experience. The salesmen were very knowledgeable and helpful. I would use this dealership again. More

So quick and easy! I was just really pleased with my experience. Amber answered all of my questions tirelessly, and I was really impressed with how quick and easy the en I was just really pleased with my experience. Amber answered all of my questions tirelessly, and I was really impressed with how quick and easy the entire thing was. I knew that I wanted a Kia Soul, corresponded with Amber by email and phone before I went to the dealership (it's more than an hour drive from where I live, and I wanted to be relatively certain that I had things in place before I got there), and once I did make the trip, I was driving home in my new car within a couple of hours. I'd recommend them to anyone...such a great experience! More

Buyer look elsewhere I went in to purchase a new KIA for my son to take to college. We drove a couple of models and decided on the one we liked. The dealer had added a G I went in to purchase a new KIA for my son to take to college. We drove a couple of models and decided on the one we liked. The dealer had added a Gay value package to the ones that we looked at to the tune of 3 plus thousand dollars. I ask Ryan to work me up a price without that package as the factory warranty was good enough for me.Ryan seemed very annoyed as there were several people looking at cars that day. I gave him my phone number and e-mail address and ask when things slowed down to call,text and or e-mail me with the correct price as we had a ball game to get to with my younger son. After a week and no contact I went to another dealer and was able to get a car without the bait and switch pricing (advertised one thing only to get to the dealer to find out they added a sealer and jacked up the price 3plus k) A coupe more weeks go by and I get an e-mail from Ryan at Gay showing current sales,I sent Ryan an e-mail back and ask to be taken off the list and explained why. A few weeks later (today) I get another e-mail from Ryan with more advertising. I e-mailed Ryan back and ask to be removed yet again or I would share my negative experience. What happened next ? Ryan within an hour sent the advertisement e-mail again. It's one thing not to followup with a potential buyer especially one that was looking to buy local but it's another to not honor a request and then immediately do what you were ask not to do. It's sad that this place has turned to these kind of tactics It's also sad that Ryan is still employed there since he is the reason for several of the negative reviews at this dealership. Mark League City TX More

Great car Great vehicle. Plenty of room. Nice spaciou . Lots of cargo room. I would recommend Kia Family car sales to any one ready to make a purchase of a new Great vehicle. Plenty of room. Nice spaciou . Lots of cargo room. I would recommend Kia Family car sales to any one ready to make a purchase of a new or used vehicle More